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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
    </build-info>


<item>
            <title>[BDS-3521] Login Unsuccessful on my laptop</title>
                <link>https://bugs.mojang.com/browse/BDS-3521</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;I have the Minecraft launcher and have tried to log in to my account. I have also tried this on the website as well. I have put in the correct details each time. On the launcher it says that I have the invalid password or email which I know isn&apos;t true. On the website I go to the log in page. After I have put in the credentials and pressed log in, it just freezes and doesn&apos;t do anything. Everything is fully loaded on that page as well.&lt;/p&gt;

&lt;p&gt;I have reset my password multiple times to see if that would work, this was unsuccessful. I have also tried to reinstall the launcher through the try for free version. I am unable to log in no matter what I do. The only times I can log in is on another laptop or computer.&#160;&lt;/p&gt;

&lt;p&gt;I know that I can run Minecraft because it used to work on my laptop.&lt;/p&gt;</description>
                <environment>4GB RAM I3 processor.</environment>
        <key id="294538">BDS-3521</key>
            <summary>Login Unsuccessful on my laptop</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="XStatix61">Danyaal Mohammed</reporter>
                        <labels>
                    </labels>
                <created>Mon, 9 Mar 2020 18:39:12 +0100</created>
                <updated>Wed, 11 Mar 2020 00:48:00 +0100</updated>
                            <resolved>Wed, 11 Mar 2020 00:48:00 +0100</resolved>
                                    <version>1.14.32.1</version>
                                                            <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="645491" author="ionicecko" created="Wed, 11 Mar 2020 00:25:14 +0100"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, unfortunately we are unable to help with your report.&lt;/p&gt;

&lt;p&gt;As this is an issue with your account or billing, you will need to contact &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Customer Support&lt;/a&gt; directly.&lt;/p&gt;

&lt;p&gt;The bug report site is manned by volunteers and we don&apos;t have the ability to assist.&lt;/p&gt;

&lt;p&gt;Best of luck getting it sorted.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/MCPE/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://minecrafthopper.net/help/technical-support-resources/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
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