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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
    </build-info>


<item>
            <title>[BDS-3363] Paid but didnt recieve product.</title>
                <link>https://bugs.mojang.com/browse/BDS-3363</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;Hello, I&apos;m a big fan of the Minecraft Pocket Edition. I had previously purchased the &quot;School of Magic&quot; world pack by Cyclone Designs. It was great from the start, a smooth download, hardly any glitches, and amazing adventures. It made me look for another pack to add to my inventory. I found the &quot;Advanced Dragons&quot; by Pixelbiester for $10.99/1340 coins, so I purchased it. However the pack wouldn&apos;t download and it didn&apos;t add to my inventory at all. I went and checked the transactions on my Visa Debit through my app, and there had been a withdrawl for $12.31 from apple for the product (that I didn&apos;t receive). When I went to go look back at the Advanced Dragons pack in the marketplace, it only gives the option to purchase all over again. I would like to find a way to add the pack into my inventory on my iOS device, but if this cannot be achieved I would like a refund. Thank you for all of your help.&lt;/p&gt;</description>
                <environment>IPhone 8 iOS 13.3.1</environment>
        <key id="292079">BDS-3363</key>
            <summary>Paid but didnt recieve product.</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="Felctyy">Felicity Shagwell</reporter>
                        <labels>
                    </labels>
                <created>Wed, 26 Feb 2020 02:17:16 +0100</created>
                <updated>Fri, 28 Feb 2020 22:48:04 +0100</updated>
                            <resolved>Fri, 28 Feb 2020 22:47:31 +0100</resolved>
                                    <version>1.14.30</version>
                                                            <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="641002" author="ocelotonesie" created="Fri, 28 Feb 2020 22:47:31 +0100"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;However, as this is an issue with your account or billing, you will need to contact &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Customer Support&lt;/a&gt; directly, as we cannot assist with account related issues here at the bug tracker.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/articles/360039268071&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;http://hopper.minecraft.net/help/technical-support-resources/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
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