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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-3116] Marketplace purchases missing</title>
                <link>https://bugs.mojang.com/browse/BDS-3116</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;Hi,&#160;&lt;/p&gt;

&lt;p&gt;I bought coins and my first skin pack in the market place and now cannot find it on my Microsoft account or in my switch device.&lt;/p&gt;

&lt;p&gt;1) When I try to login to To Microsoft account and &#8220;save to account&#8221; &#160;it says &#8220;error number -9&#8221;. This issue persisted with a couple of days now.&#160;&lt;/p&gt;

&lt;p&gt;2) When I login to my Microsoft account and click &#8220;leave on device&#8221; it shows my marketplace as a red button and said &#8220;you may of lost some of your purchases... &#8221;&lt;/p&gt;

&lt;p&gt;What do I do to restore my first transaction? (Coins and skin pack)&lt;/p&gt;

&lt;p&gt;Note: I made a total of 2 purchases. Please do not confuse this issue for my second purchase. The issue written above is for my first purchase&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Thank you for your help&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Best,&lt;/p&gt;

&lt;p&gt;Tiffywiff&lt;/p&gt;</description>
                <environment></environment>
        <key id="288456">BDS-3116</key>
            <summary>Marketplace purchases missing</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="Tiffywiff">Tiffany hoang</reporter>
                        <labels>
                    </labels>
                <created>Sat, 8 Feb 2020 19:28:21 +0100</created>
                <updated>Mon, 10 Feb 2020 11:56:07 +0100</updated>
                            <resolved>Mon, 10 Feb 2020 11:56:07 +0100</resolved>
                                    <version>1.14.0.9</version>
                                                            <votes>0</votes>
                                    <watches>1</watches>
                                                                            <comments>
                            <comment id="631390" author="ionicecko" created="Sun, 9 Feb 2020 01:21:39 +0100"  >&lt;p&gt;Hi Tiffany,&lt;/p&gt;

&lt;p&gt;It looks like your bug report relates to the &quot;Minecraft (Bedrock codebase)&quot; game but has accidentally been raised against the &quot;Bedrock Dedicated Server&quot; product.&lt;/p&gt;

&lt;p&gt;Given that your issue is more of a support request and relates to billing I would suggest heading to&#160;&lt;a href=&quot;https://help.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://help.minecraft.net&lt;/a&gt; and submitting a support request directly to Mojang. This site is for bugs and its unlikely you&apos;ll find anyone able to help here.&lt;/p&gt;

&lt;p&gt;Good luck!&lt;/p&gt;

&lt;p&gt;Ionic&lt;/p&gt;

&lt;p&gt;Could a mod please close this issue.&lt;/p&gt;</comment>
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