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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-2635] My marketplace purchases have vanished. I spent ten dollars worth of Minecraft coins, and the things I have purchased are gone as well as the leftover coins I had.</title>
                <link>https://bugs.mojang.com/browse/BDS-2635</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;The other day I bought $10 dollars worth of Minecraft coins. I also bought a skin pack. My purchases are no longer showing in market place, and I am unable restore any of my purchases.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</description>
                <environment></environment>
        <key id="282535">BDS-2635</key>
            <summary>My marketplace purchases have vanished. I spent ten dollars worth of Minecraft coins, and the things I have purchased are gone as well as the leftover coins I had.</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="DizzyParx">Alexandria Gagnoon</reporter>
                        <labels>
                    </labels>
                <created>Wed, 1 Jan 2020 22:52:32 +0100</created>
                <updated>Sun, 12 Jan 2020 16:47:00 +0100</updated>
                            <resolved>Sat, 4 Jan 2020 17:26:35 +0100</resolved>
                                    <version>1.14.0.9</version>
                                                            <votes>1</votes>
                                    <watches>1</watches>
                                                                            <comments>
                            <comment id="623609" author="shinymootank" created="Sun, 12 Jan 2020 16:47:00 +0100"  >&lt;p&gt;I have the same issue. Every since they added PS4/Bee update I&#8217;m missing all my marketplace purchases on every platform. Some how my account was corrupted and I&#8217;m now missing hundred dollars worth of content. My stuff has been gone since middle of December. I will not play Minecraft or spend any more money until my content is returned to me. I have sent a support ticket in a month ago and I still haven&#8217;t heard back from them.&lt;/p&gt;

&lt;p&gt;There is dozens of people that I have seen on social media and in Minecraft support missing the account content. It&#8217;s been a month and Minecraft still hasn&#8217;t said anything about this...&lt;/p&gt;</comment>
                            <comment id="621992" author="asteraoth" created="Sat, 4 Jan 2020 17:26:35 +0100"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, this issue is &lt;font color=&quot;#FF5722&quot;&gt;&lt;b&gt;Invalid&lt;/b&gt;&lt;/font&gt;.&lt;/p&gt;

&lt;p&gt;This is an account issue. We do not have the tools to help you on this tracker.&lt;br/&gt;
Please use the &lt;b&gt;customer support&lt;/b&gt; link below.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/MC/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;http://hopper.minecraft.net/help/technical-support-resources/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="621242" author="erikgomez14" created="Thu, 2 Jan 2020 00:17:13 +0100"  >&lt;p&gt;hello good I have a problem I bought the whole store says that I have the skins on my property but they do not appear and the maps I download and it does not let me open it is minecraft beta version 1.14.2.5 fix spend me money thank you very much&lt;/p&gt;</comment>
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