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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-2254] iPad app keeps crashing, losing my character updates and my purchased coins</title>
                <link>https://bugs.mojang.com/browse/BDS-2254</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;Since I&#8217;ve purchased the iPad app, I have nothing but trouble. &#160;I purchased a small amount of coins, but they are missing now. It doesn&#8217;t remember my updates to my character, it always goes back to the default. &#160;I have never been able to access the market place. I have only ever seen the realms once as they won&#8217;t load now either. &#160;I just have had nothing but trouble the whole time I have been trying to play. &#160; Please do some updates for the iPad app. Or send me some tips for using the app as I can&#8217;t seem to get it to work properly&lt;/p&gt;</description>
                <environment>Not sure. According to my app it shows v1.14.0</environment>
        <key id="277815">BDS-2254</key>
            <summary>iPad app keeps crashing, losing my character updates and my purchased coins</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="switchwiz">Marcia McAtee</reporter>
                        <labels>
                    </labels>
                <created>Fri, 13 Dec 2019 13:39:36 +0100</created>
                <updated>Wed, 19 Feb 2020 16:22:09 +0100</updated>
                            <resolved>Wed, 19 Feb 2020 16:22:09 +0100</resolved>
                                    <version>1.13.0.34</version>
                                                            <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="636238" author="ionicecko" created="Wed, 19 Feb 2020 13:11:49 +0100"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, this issue is &lt;font color=&quot;#FF5722&quot;&gt;&lt;b&gt;Invalid&lt;/b&gt;&lt;/font&gt;.&lt;/p&gt;

&lt;p&gt;As this is an issue with your account or billing, you will need to contact &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Customer Support&lt;/a&gt; directly.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/MCPE/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;http://hopper.minecraft.net/help/technical-support-resources/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
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