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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
    </build-info>


<item>
            <title>[BDS-2118] Account issue cannot enter marketplace</title>
                <link>https://bugs.mojang.com/browse/BDS-2118</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;It&apos;s been a lot of days that at the start up of Minecraft it says I cannot enter the marketplace because there is an issue with my account (with a big red exclamation mark). I remember recently finding in the internal storage a folder called &quot;cache data&quot; which I deleted because I needed more space and then the issue happened. I don&apos;t know where to ask for support because I can&apos;t find mojang email anywhere. I need my account to be fixed so I can enter the marketplace and restore the data.&lt;/p&gt;</description>
                <environment>Switch version, marketplace, account issue, cache data deleted</environment>
        <key id="275891">BDS-2118</key>
            <summary>Account issue cannot enter marketplace</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="Lorman">Lorenzo </reporter>
                        <labels>
                    </labels>
                <created>Fri, 6 Dec 2019 10:27:42 +0100</created>
                <updated>Sun, 26 Apr 2020 20:02:19 +0200</updated>
                            <resolved>Sat, 22 Feb 2020 02:45:48 +0100</resolved>
                                    <version>1.13.0.34</version>
                                                            <votes>2</votes>
                                    <watches>4</watches>
                                                                            <comments>
                            <comment id="681269" author="JIRAUSER471234" created="Sun, 26 Apr 2020 20:02:19 +0200"  >&lt;p&gt;It happens the same to me let&apos;s bring back marketplace please&lt;br/&gt;
&#128591;&lt;/p&gt;</comment>
                            <comment id="637582" author="ionicecko" created="Sat, 22 Feb 2020 01:30:32 +0100"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, this issue is &lt;font color=&quot;#FF5722&quot;&gt;&lt;b&gt;Invalid&lt;/b&gt;&lt;/font&gt;.&lt;/p&gt;

&lt;p&gt;As this is an issue with your account or billing, you will need to contact &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Customer Support&lt;/a&gt; directly.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/MCPE/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;http://hopper.minecraft.net/help/technical-support-resources/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
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