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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-19713] Unable to login to Minecraft : Ps5 / Ps4 edition</title>
                <link>https://bugs.mojang.com/browse/BDS-19713</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;Unable to login to Minecraft&lt;br/&gt;
Reason : your account is synced to another PS account. &lt;/p&gt;

&lt;p&gt;However, said account is a newly created account and has not been logged in to a PS Or any Minecraft based game before.&lt;/p&gt;

&lt;p&gt;Tested on a second Microsoft account, same issue.&lt;/p&gt;

&lt;p&gt;Microsoft is not linked to any other PS account when logged in to verify it &#8220;is connected&#8220;. &lt;/p&gt;

&lt;p&gt;Works when logging into mobile or any other device (aside from other PS Systems)&lt;/p&gt;

&lt;p&gt;Tested on a second PS account connected to same PS device, same issue&lt;/p&gt;

&lt;p&gt;Redownloaded both versions, same issue.&lt;/p&gt;

&lt;p&gt;Unable to login to game and online experience is affected.&lt;/p&gt;

&lt;p&gt;-&lt;/p&gt;

&lt;p&gt;I am connected to the internet.&lt;br/&gt;
I am on the latest update.&lt;br/&gt;
I have contacted both PS and Microsoft support.&lt;/p&gt;</description>
                <environment>Unable to provide</environment>
        <key id="568954">BDS-19713</key>
            <summary>Unable to login to Minecraft : Ps5 / Ps4 edition</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="3">Duplicate</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="MiddayAxis">MiddayAxis</reporter>
                        <labels>
                    </labels>
                <created>Thu, 12 Sep 2024 14:56:19 +0200</created>
                <updated>Thu, 12 Sep 2024 15:05:46 +0200</updated>
                            <resolved>Thu, 12 Sep 2024 15:05:46 +0200</resolved>
                                    <version>1.21.23</version>
                                                            <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="1354923" author="jarl-penguin" created="Thu, 12 Sep 2024 15:05:46 +0200"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
We&apos;re tracking this issue in &lt;b&gt;&lt;a href=&quot;https://bugs.mojang.com/browse/MCPE-96635&quot; title=&quot;Says &amp;quot;looks like this account is already connected&amp;quot; and Unlinking Microsoft Account does not work&quot; class=&quot;issue-link&quot; data-issue-key=&quot;MCPE-96635&quot;&gt;MCPE-96635&lt;/a&gt;&lt;/b&gt;, so this ticket is being resolved and linked as a &lt;b&gt;duplicate&lt;/b&gt;.&lt;/p&gt;

&lt;p&gt;If you would like to add a vote and any extra information to the main ticket it would be appreciated.&lt;/p&gt;

&lt;p&gt;If you haven&apos;t already, you might like to make use of the &lt;a href=&quot;https://bugs.mojang.com/issues/?jql=project=BDS&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;&lt;b&gt;&lt;ins&gt;search feature&lt;/ins&gt;&lt;/b&gt;&lt;/a&gt; to see if the issue has already been mentioned.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://aka.ms/MCBugTrackerHelp&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Bug Tracker Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://discord.com/invite/58Sxm23&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://aka.ms/Minecraft-Support&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Support (Technical Issues)&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://support.xbox.com/contact-us/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Microsoft Support (Account Issues)&lt;/a&gt;&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/BDS/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Project Summary&lt;/a&gt; &amp;#8211; &#9997;&#65039; &lt;a href=&quot;https://aka.ms/MinecraftFeedbackDiscord&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback and Suggestions&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.wiki/w/Bedrock_Dedicated_Server&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;BDS Wiki&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://help.minecraft.net/hc/articles/4408873961869&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;FAQs&lt;/a&gt;&lt;/p&gt;</comment>
                    </comments>
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                            <issuelinktype id="10102">
                    <name>Duplicate</name>
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                                        <issuelink>
            <issuekey id="365380">MCPE-96635</issuekey>
        </issuelink>
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*Steps to Reproduce:*&lt;br/&gt;
# [Step 1]&lt;br/&gt;
# [Step 2]&lt;br/&gt;
# [Step 3]&lt;br/&gt;
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*Observed Results:*&lt;br/&gt;
[Describe what happens]&lt;br/&gt;
&lt;br/&gt;
*Expected Results:*&lt;br/&gt;
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*Screenshots/Videos attached:* [please attach an image or short video]&lt;br/&gt;
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