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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-1760] app wont open after bedrock update on 2 different ipads. </title>
                <link>https://bugs.mojang.com/browse/BDS-1760</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;both my kids ipads won&apos;t open the app after the latest update. after trying to open you get the mojang logo then white screen, then you are back on the menu page of the ipad.&#160;&lt;/p&gt;

&lt;p&gt;it&apos;s been 5 days now and my kids have created a significant world that they can&apos;t access, please help. I&apos;ve tried closing the world, the app, closing down the ipad. letting it sit for a day off. any suggestions before I have to reinstall and start again, and break my kids hearts!&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</description>
                <environment>ipad&amp;#39;s are&amp;#xA0; 4th gen&amp;#xA0;and 3rd gen.&amp;#xA0; which both have space for the game expanding.&amp;#xA0;</environment>
        <key id="269391">BDS-1760</key>
            <summary>app wont open after bedrock update on 2 different ipads. </summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="whoistherealmonkey">Mal</reporter>
                        <labels>
                    </labels>
                <created>Tue, 5 Nov 2019 05:40:33 +0100</created>
                <updated>Sun, 10 Nov 2019 17:59:55 +0100</updated>
                            <resolved>Sun, 10 Nov 2019 17:59:54 +0100</resolved>
                                    <version>1.8.1.2</version>
                                                            <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="600703" author="bemoty" created="Sun, 10 Nov 2019 17:59:55 +0100"  >&lt;div class=&quot;panel&quot; style=&quot;border-color: orange;border-width: 1px;&quot;&gt;&lt;div class=&quot;panelContent&quot;&gt;
&lt;p&gt;&lt;img class=&quot;emoticon&quot; src=&quot;https://bugs.mojang.com/images/icons/emoticons/warning.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt; Please do not mark issues as &lt;em&gt;private&lt;/em&gt;, unless your bug report is an exploit or contains information about your username or server.&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;

&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, this issue is &lt;font color=&quot;#FF5722&quot;&gt;&lt;b&gt;Invalid&lt;/b&gt;&lt;/font&gt;.&lt;/p&gt;

&lt;p&gt;This is related to a different version of Minecraft. Use one of the links below to go to the correct project.&lt;br/&gt;
&amp;#8211; &lt;a href=&quot;https://bugs.mojang.com/browse/MC&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Minecraft: Java Edition&lt;/a&gt; &amp;#8212; PC, Mac and Linux&lt;br/&gt;
&amp;#8211; &lt;a href=&quot;https://bugs.mojang.com/browse/MCCE&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Minecraft: Console Edition&lt;/a&gt; &amp;#8212; Xbox 360, Playstation and Wii U&lt;br/&gt;
&amp;#8211; &lt;a href=&quot;https://bugs.mojang.com/browse/MCPE&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Minecraft: Bedrock Edition&lt;/a&gt; &amp;#8212; Android, iOS, Windows 10, Xbox One and Nintendo Switch&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;http://hopper.minecraft.net/help/technical-support-resources/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
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