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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-15279] unable to access store, skins, and resource packs </title>
                <link>https://bugs.mojang.com/browse/BDS-15279</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;loaded in to minecraft and a message popped up saying &quot;classic minecraft texture pack deactivated, this account does not own this pack&quot; tried opening the store and got error code L-500. &#160;&lt;/p&gt;</description>
                <environment>Playstation 4</environment>
        <key id="469461">BDS-15279</key>
            <summary>unable to access store, skins, and resource packs </summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="WafflePlayz22">Waffle Playz</reporter>
                        <labels>
                    </labels>
                <created>Wed, 22 Sep 2021 22:05:04 +0200</created>
                <updated>Wed, 22 Sep 2021 22:56:24 +0200</updated>
                            <resolved>Wed, 22 Sep 2021 22:26:55 +0200</resolved>
                                    <version>1.17.30</version>
                                                            <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="1076613" author="JIRAUSER688433" created="Wed, 22 Sep 2021 22:56:24 +0200"  >&lt;p&gt;OcelotOnesie, if it was, indeed, a service outage, why does it happen every single time a lot of us log in? No matter what we try, our stuff is gone. Stuff we bought with real money. And the Marketplace has always had trouble connecting. A lot of times, I can&apos;t even get into the Marketplace. This is NOT a temporary problem, but one that has been ongoing for a LONG time, and has been mentioned too many times to count, and Mojang has done nothing about it. You are literally losing customers over this issue. Fix it, or continue to lose the costumers you claim to value so highly.&lt;/p&gt;</comment>
                            <comment id="1076566" author="ocelotonesie" created="Wed, 22 Sep 2021 22:26:55 +0200"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, this issue is &lt;font color=&quot;#FF5722&quot;&gt;&lt;b&gt;Invalid&lt;/b&gt;&lt;/font&gt;.&lt;/p&gt;

&lt;p&gt;Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.&lt;/p&gt;

&lt;p&gt;Watch &lt;a href=&quot;https://twitter.com/MojangStatus&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Status&lt;/a&gt; for official announcements, or &lt;a href=&quot;https://downdetector.com/status/minecraft&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Downdetector&lt;/a&gt; for community reported outages.&lt;/p&gt;

&lt;p&gt;If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Afterwards contact &lt;b&gt;&lt;a href=&quot;https://discord.gg/58Sxm23&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt;&lt;/b&gt; for assistance and refer to this ticket (e.g. &quot;I have reported this issue on Mojira as MCPE-&lt;em&gt;&lt;font color=&quot;gray&quot;&gt;XYZ&lt;/font&gt;&lt;/em&gt;.&quot;).&lt;br/&gt;
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.&lt;/p&gt;

&lt;p&gt;If you are still unable to access a paid service such as a realm or purchased content, please contact &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Support&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://aka.ms/MCBugTrackerHelp&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Bug Tracker Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://discord.gg/58Sxm23&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Support&lt;/a&gt;&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/MCPE/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Project Summary&lt;/a&gt; &amp;#8211; &#9997;&#65039; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback and Suggestions&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.fandom.com/wiki/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="1076538" author="JIRAUSER688376" created="Wed, 22 Sep 2021 22:11:58 +0200"  >&lt;p&gt;Same I logged on and saw it had all disappeared.&lt;/p&gt;

&lt;p&gt;I am pretty scared for my stuff&lt;/p&gt;

&lt;p&gt;I am on Xbox 1 it has also spread to my phone and my ipad&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="441889" name="FF61ECF7-CA8D-4FF5-BA10-775B7689E682.jpeg" size="94716" author="WafflePlayz22" created="Wed, 22 Sep 2021 22:04:19 +0200"/>
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