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    <title>Mojang Studios Jira</title>
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        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-14988] Disconnect </title>
                <link>https://bugs.mojang.com/browse/BDS-14988</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;My friends keep getting disconnected from my server after a few minutes.&lt;/p&gt;

&lt;p&gt;I&apos;m hosting the server from my PC ( Minecraft for Windows 10 edition) and they are playing from their tablets.&lt;/p&gt;

&lt;p&gt;The whole thing started about 3 weeks ago.&lt;/p&gt;

&lt;p&gt;Thank you forward for the answer.&lt;/p&gt;</description>
                <environment></environment>
        <key id="465100">BDS-14988</key>
            <summary>Disconnect </summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="4">Incomplete</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="Csirro">V&#233;r G&#225;bor</reporter>
                        <labels>
                    </labels>
                <created>Tue, 31 Aug 2021 18:36:32 +0200</created>
                <updated>Mon, 10 Jan 2022 14:43:14 +0100</updated>
                            <resolved>Mon, 10 Jan 2022 14:43:14 +0100</resolved>
                                    <version>1.17.10</version>
                                                            <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="1134950" author="JIRAUSER648376" created="Mon, 10 Jan 2022 14:43:14 +0100"  >&lt;p&gt;Cleaning up old tickets: This ticket had been set to &apos;Awaiting Response&apos;, but has not received a response from the reporter (~3 months+) so is being closed as &lt;em&gt;Incomplete&lt;/em&gt;. If you feel this is still a valid issue then please comment, or create a new ticket following the &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; which includes steps to reproduce the problem.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &#8211; &#128172; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Support&lt;/a&gt; &#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Suggestions&lt;/a&gt; &#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Minecraft Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="1081655" author="JIRAUSER648376" created="Thu, 30 Sep 2021 12:20:00 +0200"  >&lt;p&gt;Hi&lt;/p&gt;

&lt;p&gt;Have you tried creating new world for them to join and see it if happens there too?&lt;br/&gt;
You can also try backing up your server.properties, whitelist.json, permissions.json, your world and deleting and recreating server from new download? After you can copy backed up files to new server location and try if issue still occurs.&lt;/p&gt;

&lt;p&gt;This ticket will automatically reopen when you reply. &lt;/p&gt;</comment>
                            <comment id="1072776" author="JIRAUSER656552" created="Thu, 16 Sep 2021 22:05:45 +0200"  >&lt;p&gt;did you try turning off automatic sleep mode?&lt;/p&gt;</comment>
                            <comment id="1070687" author="JIRAUSER586806" created="Mon, 13 Sep 2021 19:20:20 +0200"  >&lt;p&gt;They are both playing from Ipad 2 and Ipad 3.&lt;/p&gt;

&lt;p&gt;The operating system is 14.7.1 and on the other device is 14.8.&lt;/p&gt;

&lt;p&gt;The crash is only happens with them when they are trying to play with me on my server.&lt;/p&gt;</comment>
                            <comment id="1070522" author="JIRAUSER648376" created="Mon, 13 Sep 2021 13:41:41 +0200"  >&lt;p&gt;Hi&lt;/p&gt;

&lt;p&gt;Can you share what devices your friends are using when attempting to join? Preferably with thier Operating System version.&lt;/p&gt;

&lt;p&gt;This ticket will automatically reopen when you reply. &lt;/p&gt;</comment>
                            <comment id="1068093" author="JIRAUSER586806" created="Wed, 8 Sep 2021 19:34:14 +0200"  >&lt;p&gt;Yoni: I didn&apos;t changed the time out.&lt;/p&gt;

&lt;p&gt;Maciej Piornik: There&apos;s no message it freezes for a second and then crashes.&lt;/p&gt;</comment>
                            <comment id="1065235" author="JIRAUSER648376" created="Thu, 2 Sep 2021 14:38:01 +0200"  >&lt;p&gt;Hi&lt;/p&gt;

&lt;p&gt;Are there any errors in Server command prompt when your friends are disconnecting? If so, can you please make a screenshot and upload it here? &lt;/p&gt;

&lt;p&gt;This ticket will automatically reopen when you reply.&lt;/p&gt;</comment>
                            <comment id="1064819" author="JIRAUSER682528" created="Wed, 1 Sep 2021 18:02:20 +0200"  >&lt;p&gt;did u change the ide time out ?&#160;&lt;/p&gt;</comment>
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