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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
    </build-info>


<item>
            <title>[BDS-1305] Players can&apos;t access server when &quot;online-mode=true&quot;</title>
                <link>https://bugs.mojang.com/browse/BDS-1305</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;This was working find up until yesterday. I&apos;ve made a server for my two girls, but none of us can use it anymore.&lt;/p&gt;

&lt;p&gt;The server works just fine with if I set &quot;online-mode=false&quot;, but I&apos;d prefer it if the whitelist was working. And online mode needs to be on for that (which, of course, makes sense).&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;This is the message that is displayed in the game: &quot;You need to authenticate to Microsoft services&quot;.&lt;br/&gt;
 Other public servers are working just fine. Selecting &quot;white-list=false&quot; does not change anything.&lt;/p&gt;</description>
                <environment>Windows 10.&lt;br/&gt;
&lt;br/&gt;
(The version is really 1.12.0.28).</environment>
        <key id="255699">BDS-1305</key>
            <summary>Players can&apos;t access server when &quot;online-mode=true&quot;</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="4">Incomplete</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="Moskus">Moskus</reporter>
                        <labels>
                            <label>awaiting-response</label>
                    </labels>
                <created>Thu, 15 Aug 2019 21:30:37 +0200</created>
                <updated>Fri, 26 Feb 2021 01:29:25 +0100</updated>
                            <resolved>Wed, 19 Aug 2020 16:50:40 +0200</resolved>
                                    <version>1.8.1.2</version>
                                                            <votes>5</votes>
                                    <watches>4</watches>
                                                                            <comments>
                            <comment id="931642" author="JIRAUSER608156" created="Fri, 26 Feb 2021 01:29:25 +0100"  >&lt;p&gt;This is a problem for me right now in 1.16.201. Every 40-50 days or so the servers will say I need to authenticate to Microsoft services. I end up deleting then re installing the app. It used to work but now it says failed to connect to Microsoft account when I try to sign in. I know it works because it shows my gamer tag for a split second but quickly changes to Steve. Also it doesn&#8217;t even let me put in my email and password, it tries to do it automatically&lt;/p&gt;</comment>
                            <comment id="792324" author="mega_spud" created="Wed, 19 Aug 2020 16:50:40 +0200"  >&lt;p&gt;Cleaning up old tickets:  This ticket had been set to &apos;Awaiting Response&apos;, but has not received a response from the reporter (~3 months+) so is being closed as &lt;em&gt;Incomplete&lt;/em&gt;.  If you feel this is still a valid issue then please comment, or create a new ticket following the &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write helpful bug reports&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; which includes steps to reproduce the problem.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write Awesome Tickets! &#128175;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; title=&quot;Account Support &#128377;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; title=&quot;Feedback and Suggestions &#9997;&#65039;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Suggestions&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; title=&quot;Official Minecraft Wiki &#127891;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Minecraft Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="683085" author="JIRAUSER475298" created="Tue, 28 Apr 2020 20:22:47 +0200"  >&lt;p&gt;im trying to run a new server and currently experiencing this problem. the server is hosted on my computer, both myself (same machine) and my brother (different house) are being told to authenticate with MS services but there is no obvious way to do so&lt;/p&gt;

&lt;p&gt;reading through other responses, I actually just reinstalled windows last night and tried to get the server running afterwards&lt;/p&gt;

&lt;p&gt;dxdiag attached&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;missed the mention about system time here. finally found the solution elsewhere. my clock was out by only a minute and that was enough to make it fail. this error message needs to change, its useless and completely unrelated to the solution as is&lt;/p&gt;</comment>
                            <comment id="655252" author="ionicecko" created="Sat, 28 Mar 2020 15:14:00 +0100"  >&lt;p&gt;Hi Moskus,&lt;/p&gt;

&lt;p&gt;I&apos;ve not heard back from you in a while.&lt;/p&gt;

&lt;p&gt;In order to keep the Bedrock Dedicated Server project running smoothly I&apos;m going to request this issue be closed as &lt;b&gt;Awaiting Response&lt;/b&gt;.&lt;/p&gt;

&lt;p&gt;Never fear though! If this is still affecting you in the latest version (and is related to Bedrock Dedicated Server and not the Minecraft Bedrock game) all you have to do is comment and it will reopen.&lt;/p&gt;

&lt;p&gt;If your issue does still exist but is related to the game and not the server software please head over to the &lt;a href=&quot;https://bugs.mojang.com/projects/MCPE/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Minecraft (Bedrock codebase) project&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;Ionic&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/BDS/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://minecrafthopper.net/help/technical-support-resources/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Bedrock_Dedicated_Server&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;BDS Wiki&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/articles/360035131651-Dedicated-Servers-for-Minecraft-on-Bedrock-&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;FAQs&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="641739" author="bartschipper" created="Sun, 1 Mar 2020 16:11:20 +0100"  >&lt;p&gt;@IonicEcko, @Pandorda85, I think it is fair to have this issue closed. Either Ryan Valizan is no longer interested in a solution or he doesn&apos;t have the time available to describe his setup in sufficient detail to get our help.&lt;/p&gt;</comment>
                            <comment id="634995" author="ionicecko" created="Sun, 16 Feb 2020 10:34:17 +0100"  >&lt;p&gt;Thats awesome Bart, thanks for getting to the bottom of that. I meant to respond but have been trying to get through the historical tickets as much as I can (600 tickets down so far!).&lt;/p&gt;

&lt;p&gt;There&apos;s a good chance BDS doesn&apos;t know the time is incorrect, it tries to authenticate with Mojang but the time difference causes secure comms to fail. A lot of apps have this problem but if it turns out its the same problem for the others I&apos;ll ask for if we can get it added to an FAQ of sorts.&lt;/p&gt;

&lt;p&gt;Thanks for the thanks &lt;img class=&quot;emoticon&quot; src=&quot;https://bugs.mojang.com/images/icons/emoticons/smile.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;</comment>
                            <comment id="634954" author="bartschipper" created="Sun, 16 Feb 2020 10:17:53 +0100"  >&lt;p&gt;I use docker image &lt;a href=&quot;https://github.com/itzg/docker-minecraft-bedrock-server&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/itzg/docker-minecraft-bedrock-server&lt;/a&gt;&#160;to run BDS on a virtual machine. I have solved the issue thanks to the suggestions implied in your comments above. Only after hours of staring at tcpdumps and changing dns settings in hosts files and resolv.conf files,&#160;@tested2 (Ryan Bearfield)&apos;s comment: &quot;It did work for like a minute then it stopped.&quot; made me think it could be a system time issue. And indeed, I noticed that the system time of my virtual machine was not synced with its host. After fixing this, the issue is resolved.&lt;/p&gt;

&lt;p&gt;Apparently, the Minecraft app responds with the erroneous error message &quot;You need to authenticate to Microsoft services&quot; when the system time of the Minecraft server to which it connects is not set correctly. A better error message would be: &quot;Server time out of sync. Please notify the server administrator.&quot; or more generic and less helpful: &quot;Server incorrectly configured.&#160;Please notify the administrator.&quot; I suppose that this could/should be raised as an issue/improvement for the app, not for BDS.&#160;&lt;/p&gt;

&lt;p&gt;@Pandorda85 (Ryan Valizan): I think you must provide more details of the setup of your server if you want help to solve your issue, which could have a different cause. Also, please report your findings back to help the community especially after solving the issue.&lt;/p&gt;

&lt;p&gt;@IonicEcko (Ionic): Thank you for volunteering to drive the BDS issue board!&lt;/p&gt;</comment>
                            <comment id="632995" author="bartschipper" created="Wed, 12 Feb 2020 15:30:18 +0100"  >&lt;p&gt;Hi Ionic, my server is publicly accessible. You are welcome to try connecting. Server Name: rt, Server Address: rt.je, Port: 19132&lt;/p&gt;</comment>
                            <comment id="632804" author="ionicecko" created="Wed, 12 Feb 2020 00:00:57 +0100"  >&lt;p&gt;Hi Ryan,&lt;/p&gt;

&lt;p&gt;At the time, other Ryan had resolved the issue by reinstalling Windows, as such this report wasn&apos;t valid.&lt;/p&gt;

&lt;p&gt;If you&apos;re having the issue please provide as much information about your environment as possible. As there are thousands of BDS instances running with online-mode on its clear this issue isn&apos;t reliably reproducible so we need to include as much information as possible.&lt;/p&gt;

&lt;p&gt;I have BDS instances running on Windows 10, Windows Server 2019 and Ubuntu for testing and online-mode works for all 3 of them so&#160;&lt;em&gt;at the moment&lt;/em&gt;&#160;it looks like this issue is environmental rather than a bug but I&apos;m happy to keep working with you to prove otherwise.&lt;/p&gt;

&lt;p&gt;Edit: @Ryan B could you please try using a hard coded DNS such as Google DNS or Cloudflare (on both server and client). Also, if your server is publicly accessible I would be keen to try connecting to see if my account is affected if I try to connect.&lt;/p&gt;

&lt;p&gt;Ionic&lt;/p&gt;</comment>
                            <comment id="632736" author="pandorda85" created="Tue, 11 Feb 2020 21:24:03 +0100"  >&lt;p&gt;@IonicEcko how can you suggest the issue be closed when people are still reporting having the issue?&#160; Reinstalling windows should not be the fix to a problem that arises out of nowhere, even on a server with restricted use and controlled windows updates &#8211; as in is my case.&#160; I have not had time yet to test an ubuntu server or establish a new windows virtual server to see if the problem persist.&#160;&lt;/p&gt;</comment>
                            <comment id="632132" author="tested2" created="Mon, 10 Feb 2020 22:31:17 +0100"  >&lt;p&gt;It did work for like a minute then it stopped. It had to be something specific on that windows install as It was still bridging the connection to the vm. I tried everything I could think of: I placed the ip in the dmz, I turned off the windows firewall, I manually set different dns servers. Im still not sure what the issue was as after the clean install of windows everything is working.&lt;/p&gt;</comment>
                            <comment id="631999" author="bartschipper" created="Mon, 10 Feb 2020 14:52:28 +0100"  >&lt;p&gt;I still have this issue.&lt;/p&gt;

&lt;p&gt;From the comments I understand that it is likely to be environment specific, please provide me some pointers to hunt down the cause. @IonicEcko suggests to look at DNS and network filtering and implies that using local IP-addresses &quot;(ie 192. or 172. or 10.)&quot; may have impact. Can you explain how?&lt;/p&gt;

&lt;p&gt;Also, @tested2 mentioned running it in a virtualbox ubuntu vm earlier. Does this still work for him?&lt;/p&gt;

&lt;p&gt;I run&#160;&lt;a href=&quot;https://github.com/itzg/docker-minecraft-bedrock-server&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://github.com/itzg/docker-minecraft-bedrock-server&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="631964" author="ionicecko" created="Mon, 10 Feb 2020 13:21:26 +0100"  >&lt;p&gt;Thats awesome! Glad its sorted for you!&lt;/p&gt;

&lt;p&gt;Happy Minecrafting!&lt;/p&gt;</comment>
                            <comment id="631962" author="tested2" created="Mon, 10 Feb 2020 13:14:59 +0100"  >&lt;p&gt;Last night I did a clean install of windows 10 and everything seems to be working now. I have no idea what caused the issue.&lt;/p&gt;</comment>
                            <comment id="631754" author="tested2" created="Mon, 10 Feb 2020 02:42:41 +0100"  >&lt;p&gt;I&apos;ve done some more messing around and it seems to be specific to this machine as I was able to use my laptop as a server/client fine. I was also able to connect as a client from this machine as well which is weird. Next step I guess is to do a clean os install on this machine see if that helps if not its likely down to the network adapter/driver issue I would guess. Also to answer IonicEcko questions I&apos;m on a very simple network no dns blackholes or filtering.&lt;/p&gt;</comment>
                            <comment id="631698" author="ionicecko" created="Mon, 10 Feb 2020 00:56:54 +0100"  >&lt;p&gt;Thats unfortunate &lt;img class=&quot;emoticon&quot; src=&quot;https://bugs.mojang.com/images/icons/emoticons/sad.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;

&lt;p&gt;Do you have any DNS blackholes (Pi-Hole/Technitium/OpnSense) on your network or advanced network filtering (IDS/IPS) etc?&lt;/p&gt;

&lt;p&gt;I&apos;m still working on the assumption that your issue is environment specific and given you&apos;ve tried different OS&apos;s the main remaining option is network/ISP. Given there are thousands of BDS instances running with online mode on across the world I&apos;m hesitant to accept this one as a bug and just wait for a fix. That&apos;s not to say it isn&apos;t, I&apos;m not a dev and can&apos;t be sure, your environment might be triggering a very specific bug, but more investigation is needed.&lt;/p&gt;

&lt;p&gt;If we can&apos;t identify what on your network could be causing it, I can stand up an instance on my box and see if we can replicate the problem again.&lt;/p&gt;</comment>
                            <comment id="631662" author="pandorda85" created="Sun, 9 Feb 2020 22:04:04 +0100"  >&lt;p&gt;This was working fine for me on&#160;bedrock-server-1.14.1.4 for a little while.&#160; Then we updated to&#160;bedrock-server-1.14.20.1 and now online-mode=true no longer works for us.&#160; we have to disable online mode and whitelist in order for anyone to connect to the server.&#160; This error happens when on ps4 using lan connection for selecting the server as well as on windows 10 using custom added server with dns name and port (dns and port forwarding are working as intended).&#160; Tried to update to&#160;bedrock-server-1.14.21.0 to see if that fixed it, it did not.&#160; Tried running a clean server of&#160;bedrock-server-1.14.21.0 and am still having the issue with online play.&#160; This is a real bummer, any fix in site?&lt;/p&gt;</comment>
                            <comment id="631391" author="ionicecko" created="Sun, 9 Feb 2020 01:24:06 +0100"  >&lt;p&gt;Do you have any DNS blackholes on your network or anything?&lt;/p&gt;

&lt;p&gt;It can&apos;t be a widespread fault given the number of dedicated servers out there that are working so this is likely to be an environment related issue.&lt;/p&gt;

&lt;p&gt;Given you&apos;ve tried both Windows and Linux now, that rules out the OS (mostly) so its probably worth taking a look at your network setup.&lt;/p&gt;</comment>
                            <comment id="631233" author="tested2" created="Sat, 8 Feb 2020 18:41:10 +0100"  >&lt;p&gt;Spoke to soon. After restarting the server Im having the same issue.&lt;/p&gt;</comment>
                            <comment id="631208" author="tested2" created="Sat, 8 Feb 2020 17:47:22 +0100"  >&lt;p&gt;The Linux server is working for me. I have it running in a virtualbox ubuntu vm.&lt;/p&gt;</comment>
                            <comment id="630975" author="tested2" created="Sat, 8 Feb 2020 02:09:49 +0100"  >&lt;p&gt;I have tried both with the same result. I&apos;m going to try throwing up a Linux server this weekend to see if that works.&lt;/p&gt;</comment>
                            <comment id="630955" author="ionicecko" created="Sat, 8 Feb 2020 00:16:52 +0100"  >&lt;p&gt;When you try to connect, what are you using as your server address? Are you using a local IP address (ie 192. or 172. or 10.)&amp;gt;&lt;/p&gt;</comment>
                            <comment id="630737" author="tested2" created="Fri, 7 Feb 2020 15:53:37 +0100"  >&lt;p&gt;I&apos;m still having issues. I have tried connecting via same device and different devices same result. All devices are on the same network. I have attached my wireshark scan.&lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;https://bugs.mojang.com/secure/attachment/264066/264066_minecraft.pcapng&quot; title=&quot;minecraft.pcapng attached to BDS-1305&quot;&gt;minecraft.pcapng&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;https://bugs.mojang.com/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;</comment>
                            <comment id="630602" author="ionicecko" created="Fri, 7 Feb 2020 09:02:36 +0100"  >&lt;p&gt;Yeah I noticed the same thing not long ago and sent a tweet to Mega_Spud who said he would look into it.&lt;/p&gt;

&lt;p&gt;I get the feeling the BDS section isn&apos;t visited often &lt;img class=&quot;emoticon&quot; src=&quot;https://bugs.mojang.com/images/icons/emoticons/tongue.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;</comment>
                            <comment id="630601" author="moskus" created="Fri, 7 Feb 2020 08:57:09 +0100"  >&lt;p&gt;This issue was fixed for me with a later release of the Bedrock Dedicated Server. Now it is working like it should.&lt;/p&gt;

&lt;p&gt;But there&apos;s an issue with the form, I couldn&apos;t enter the real version number because &quot;this version does not exist&quot;.&lt;/p&gt;</comment>
                            <comment id="630516" author="ionicecko" created="Fri, 7 Feb 2020 04:22:23 +0100"  >&lt;p&gt;Hi Moskus,&lt;/p&gt;

&lt;p&gt;Are you able to provide more details about your set up? Are you running Bedrock Dedicated Server on the same device you&apos;re trying to play Minecraft on or is it seperate? Is the server on the same network as the clients or is it external (such as on a hosted VPS).&lt;/p&gt;

&lt;p&gt;I have numerous servers running with Online-mode=true so it can&apos;t be an issue with Online mode and it might help the devs if we can work out what is different between your setup and many others.&lt;/p&gt;

&lt;p&gt;Ionic&lt;/p&gt;</comment>
                            <comment id="627658" author="tested2" created="Sun, 26 Jan 2020 21:36:18 +0100"  >&lt;p&gt;Im having the same issue here. Version 1.14.1 on windows 10. Here is a video of the issue(not that you can gleem anything from it): &lt;a href=&quot;https://www.youtube.com/watch?v=_jeOuUuA4JE&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://www.youtube.com/watch?v=_jeOuUuA4JE&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="627333" author="bartschipper" created="Sat, 25 Jan 2020 16:35:57 +0100"  >&lt;p&gt;Same here. Version 1.14.1/Linux and also earlier versions.&lt;/p&gt;</comment>
                    </comments>
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