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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-12845] Can&apos;t load into my realm</title>
                <link>https://bugs.mojang.com/browse/BDS-12845</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;Yesterday my realm went down I thought it was a payment issue but I just recently paid my realm. Since then I have not been able to get into my realm even with loading multiple back ups restarting my console between each back up. I&apos;m not sure what the issue is now but if I cannot get my world back I would at the very least like a refund. I really enjoy realms and do not want to have to shut mine down after how much I put into it&lt;/p&gt;</description>
                <environment></environment>
        <key id="431531">BDS-12845</key>
            <summary>Can&apos;t load into my realm</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="Greenman29612">Blake Carper</reporter>
                        <labels>
                    </labels>
                <created>Thu, 15 Apr 2021 15:30:41 +0200</created>
                <updated>Thu, 15 Apr 2021 20:30:13 +0200</updated>
                            <resolved>Thu, 15 Apr 2021 17:49:07 +0200</resolved>
                                    <version>1.16.220</version>
                                                            <votes>0</votes>
                                    <watches>1</watches>
                                                                            <comments>
                            <comment id="973094" author="JIRAUSER634464" created="Thu, 15 Apr 2021 20:30:13 +0200"  >&lt;p&gt;I have people who play on my Realm from the UK and even they can&apos;t log in. It isn&apos;t a network issue and at times of logging in there isn&apos;t an outage in my area don&apos;t say that my problem is invalid before asking any questions further.&lt;/p&gt;</comment>
                            <comment id="972941" author="ocelotonesie" created="Thu, 15 Apr 2021 17:49:07 +0200"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, this issue is &lt;font color=&quot;#FF5722&quot;&gt;&lt;b&gt;Invalid&lt;/b&gt;&lt;/font&gt;.&lt;/p&gt;

&lt;p&gt;Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.&lt;/p&gt;

&lt;p&gt;Watch &lt;a href=&quot;https://twitter.com/MojangStatus&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Status&lt;/a&gt; for official announcements, or &lt;a href=&quot;https://downdetector.com/status/minecraft&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Downdetector&lt;/a&gt; for community reported outages.&lt;/p&gt;

&lt;p&gt;If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Afterwards visit &lt;b&gt;&lt;a href=&quot;https://discord.gg/58Sxm23&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Minecraft Community Support&lt;/a&gt;&lt;/b&gt; for assistance and refer to this ticket (e.g. &quot;I have reported this issue on Mojira as MCPE-&lt;em&gt;&lt;font color=&quot;gray&quot;&gt;XYZ&lt;/font&gt;&lt;/em&gt;.&quot;).&lt;br/&gt;
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.&lt;/p&gt;

&lt;p&gt;If you are still unable to access a paid service such as a realm or purchased content, please contact &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Support&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/articles/360049840492-Mojang-Bug-Tracker-Guidelines&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Bug Tracker Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://discord.gg/58Sxm23&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Support&lt;/a&gt;&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/MCPE/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Project Summary&lt;/a&gt; &amp;#8211; &#9997;&#65039; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback and Suggestions&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.fandom.com/wiki/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
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