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            <title>[BDS-12586] My account won&apos;t load on mobile</title>
                <link>https://bugs.mojang.com/browse/BDS-12586</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;I load mobile and the game says &quot;could not load your account if this persists please report to(your website)&quot;&lt;/p&gt;</description>
                <environment></environment>
        <key id="428006">BDS-12586</key>
            <summary>My account won&apos;t load on mobile</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
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                                    <resolution id="4">Incomplete</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="Funtimefoxy0410">Night Wolf</reporter>
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                <created>Fri, 2 Apr 2021 13:30:37 +0200</created>
                <updated>Fri, 2 Jul 2021 11:45:04 +0200</updated>
                            <resolved>Fri, 2 Jul 2021 11:45:04 +0200</resolved>
                                    <version>1.16.210</version>
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                                                                            <comments>
                            <comment id="1028200" author="JIRAUSER484247" created="Fri, 2 Jul 2021 11:45:04 +0200"  >&lt;p&gt;Cleaning up old tickets: This ticket had been set to &apos;Awaiting Response&apos;, but has not received a response from the reporter (~3 months+) so is being closed as &lt;em&gt;Incomplete&lt;/em&gt;. If you feel this is still a valid issue then please comment, or create a new ticket following the &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; which includes steps to reproduce the problem.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
 &#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &#8211; &#128172; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Support&lt;/a&gt; &#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Suggestions&lt;/a&gt; &#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Minecraft Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="962950" author="ocelotonesie" created="Fri, 2 Apr 2021 14:19:37 +0200"  >&lt;p&gt;Are you also getting an error number? If so, which number?&lt;/p&gt;</comment>
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