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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-12389] Game won&apos;t load marketplace nor allow me to join realms.</title>
                <link>https://bugs.mojang.com/browse/BDS-12389</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;Whenever I open Minecraft on my Nintendo Switch Lite, it pauses on the home screen then shows a pop up which reads:&lt;/p&gt;

&lt;p&gt;&quot;Account Error&lt;/p&gt;

&lt;p&gt;There is an error with your account. You will be unable to use the marketplace until we have resolved this issue. If this issue persists for several days please contact support using the help button.&lt;/p&gt;

&lt;p&gt;help.Mojang.com&lt;/p&gt;

&lt;p&gt;Error List:&lt;/p&gt;

&lt;p&gt;Error Number&lt;/p&gt;

&lt;p&gt;-9&quot;&lt;/p&gt;

&lt;p&gt;When I click the link to Mojang support it reads:&lt;/p&gt;

&lt;p&gt;&quot;This page cannot be displayed.&lt;/p&gt;

&lt;p&gt;Return to previous page.&quot;&lt;/p&gt;

&lt;p&gt;So that really does not help much on helping me fix the issue. I have uninstalled and re-downloaded the game twice, logged out of my Microsoft account and removed numerous times, checked for updates for the switch, checked for update on the game, checked that my internet was working properly, and even waited this out but it still refuses to work. This has been happening for over two weeks and I am not sure what to do anymore.&lt;/p&gt;</description>
                <environment>Nintendo Switch Lite Version 11.01.1, Minecraft Bedrock Edition for Switch Version 1.16.210</environment>
        <key id="424996">BDS-12389</key>
            <summary>Game won&apos;t load marketplace nor allow me to join realms.</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="3">Duplicate</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="Hannibal445">Jose Gomez</reporter>
                        <labels>
                    </labels>
                <created>Tue, 23 Mar 2021 02:58:58 +0100</created>
                <updated>Tue, 23 Mar 2021 13:04:59 +0100</updated>
                            <resolved>Tue, 23 Mar 2021 13:04:59 +0100</resolved>
                                    <version>1.16.210</version>
                                                            <votes>0</votes>
                                    <watches>1</watches>
                                                                            <comments>
                            <comment id="956626" author="ocelotonesie" created="Tue, 23 Mar 2021 13:04:59 +0100"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
We&apos;re tracking this issue in &lt;b&gt;&lt;a href=&quot;https://bugs.mojang.com/browse/MCPE-117294&quot; title=&quot;Account Error Number -9&quot; class=&quot;issue-link&quot; data-issue-key=&quot;MCPE-117294&quot;&gt;&lt;del&gt;MCPE-117294&lt;/del&gt;&lt;/a&gt;&lt;/b&gt;, so this ticket is being resolved and linked as a &lt;b&gt;duplicate&lt;/b&gt;.&lt;/p&gt;

&lt;p&gt;If you would like to add a vote and any extra information to the main ticket it would be appreciated.&lt;/p&gt;

&lt;p&gt;If you haven&apos;t already, you might like to make use of the &lt;a href=&quot;https://bugs.mojang.com/issues/?jql=project=MCPE&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;&lt;b&gt;&lt;ins&gt;search feature&lt;/ins&gt;&lt;/b&gt;&lt;/a&gt; to see if the issue has already been mentioned.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/articles/360049840492-Mojang-Bug-Tracker-Guidelines&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Bug Tracker Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://discord.gg/58Sxm23&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Support&lt;/a&gt;&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/BDS/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Project Summary&lt;/a&gt; &amp;#8211; &#9997;&#65039; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback and Suggestions&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Bedrock_Dedicated_Server&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;BDS Wiki&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/articles/360035131651-Dedicated-Servers-for-Minecraft-on-Bedrock-&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;FAQs&lt;/a&gt;&lt;/p&gt;</comment>
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                                        <issuelink>
            <issuekey id="411752">MCPE-117294</issuekey>
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