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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-11943] My Minecraft worlds and paid texture pacts are gone due to a problem with my Microsoft account </title>
                <link>https://bugs.mojang.com/browse/BDS-11943</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;Hello, I deleted the Minecraft app one day because I was having issues trying log into my Microsoft account so I was hoping to just download Minecraft back and log into my Microsoft account, &#160;it that didn&#8217;t go as planned. When trying to log into my Microsoft account I pressed the option to &#8220;leave on device&#8221; because I could not press the other button to keep my stuff on my Microsoft account so maybe that was the problem? Anyway when I tried downloading Minecraft again for some reason I had to pay for it, and when I logged back into my account after doing that, all my worlds and all but 2 of my paid for texture packs were gone. I still had the account and my Minecraft skin was still there, but nothing else. I was wondering if there is any possible way to retrieve my worlds and texture packs. Since I didn&#8217;t delete them, shouldn&#8217;t they be saved still somewhere? I&#8217;m also really confused on why it made me have to pay for the Minecraft app again when I downloaded on the same device I&#8217;ve been using. I hope you have a great day! It would be absolutely amazing to sort this out since it was 6 years of progress that I lost which is devastating to me.&#160;&lt;/p&gt;</description>
                <environment>I play on an IPad Pro</environment>
        <key id="417836">BDS-11943</key>
            <summary>My Minecraft worlds and paid texture pacts are gone due to a problem with my Microsoft account </summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="EmmaNim057">Emma</reporter>
                        <labels>
                    </labels>
                <created>Wed, 3 Mar 2021 07:06:49 +0100</created>
                <updated>Wed, 3 Mar 2021 13:58:42 +0100</updated>
                            <resolved>Wed, 3 Mar 2021 13:58:41 +0100</resolved>
                                    <version>1.16.201 Hotfix</version>
                                                            <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="936002" author="ocelotonesie" created="Wed, 3 Mar 2021 13:58:41 +0100"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, this issue is &lt;font color=&quot;#FF5722&quot;&gt;&lt;b&gt;Invalid&lt;/b&gt;&lt;/font&gt;.&lt;/p&gt;

&lt;p&gt;As this is an issue with your account or billing, you will need to contact &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Customer Support&lt;/a&gt; directly.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/articles/360049840492-Mojang-Bug-Tracker-Guidelines&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Bug Tracker Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://discord.gg/58Sxm23&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Support&lt;/a&gt;&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/MCPE/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Project Summary&lt;/a&gt; &amp;#8211; &#9997;&#65039; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback and Suggestions&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
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