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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-10734] Purchased Win10 Master Collection-Add-ons+minecoins not appearing</title>
                <link>https://bugs.mojang.com/browse/BDS-10734</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;I have no idea what affects versions above is for.&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;Issue: Bought Minecraft Windows 10 Master Collection. How do I redeem the minecoins and add ons? Purchased under my account, for my computer and yes&#160; I am logged in with my Xbox account. Still no minecoins. Tried scanning the QR code sent with my email confirmation, still did not work. Please help. Attached photos of proof of purchase. Thanks.&lt;/p&gt;</description>
                <environment></environment>
        <key id="398272">BDS-10734</key>
            <summary>Purchased Win10 Master Collection-Add-ons+minecoins not appearing</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="tamifish">Kresta Apostol</reporter>
                        <labels>
                    </labels>
                <created>Sun, 20 Dec 2020 13:58:03 +0100</created>
                <updated>Sun, 20 Dec 2020 15:06:24 +0100</updated>
                            <resolved>Sun, 20 Dec 2020 15:06:24 +0100</resolved>
                                    <version>1.16.200</version>
                                                            <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="867772" author="ocelotonesie" created="Sun, 20 Dec 2020 15:06:24 +0100"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, this issue is &lt;font color=&quot;#FF5722&quot;&gt;&lt;b&gt;Invalid&lt;/b&gt;&lt;/font&gt;.&lt;/p&gt;

&lt;p&gt;As this is an issue with your account or billing, you will need to contact &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Customer Support&lt;/a&gt; directly.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/articles/360049840492-Mojang-Bug-Tracker-Guidelines&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Bug Tracker Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://discord.gg/58Sxm23&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Support&lt;/a&gt;&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/MCPE/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Project Summary&lt;/a&gt; &amp;#8211; &#9997;&#65039; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback and Suggestions&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="867709" author="JIRAUSER586452" created="Sun, 20 Dec 2020 14:01:42 +0100"  >&lt;p&gt;P. S.&lt;/p&gt;

&lt;p&gt;The Add-ons have appeared fro download, but Minecoins still on my old balance (9minecoins)&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="360623" name="Minecraft payment-email.jpg" size="88953" author="tamifish" created="Sun, 20 Dec 2020 13:57:04 +0100"/>
                            <attachment id="360624" name="Minecraft payment.jpg" size="138654" author="tamifish" created="Sun, 20 Dec 2020 13:56:58 +0100"/>
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