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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-10138] Switch won&apos;t allow cross platform play, error</title>
                <link>https://bugs.mojang.com/browse/BDS-10138</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;We are unable to log onto the marketplace or play cross platform on the Nintendo switch. It has been going on for about a week now. 2e are able to log on using the tablet but not switch. Additionally when closing the program i am getting an error. We also can&apos;t search for platform friends either. It says that no gamer tag exists for any of our friends though we know they do because we play with them on the tablet. Please help. Version 1.16.100&lt;/p&gt;</description>
                <environment>Nintendo switch</environment>
        <key id="390306">BDS-10138</key>
            <summary>Switch won&apos;t allow cross platform play, error</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="Kottjen84">Jennifer Kott-looney</reporter>
                        <labels>
                    </labels>
                <created>Thu, 26 Nov 2020 00:37:51 +0100</created>
                <updated>Thu, 26 Nov 2020 14:42:48 +0100</updated>
                            <resolved>Thu, 26 Nov 2020 03:41:39 +0100</resolved>
                                    <version>1.16.40</version>
                                                            <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="849996" author="JIRAUSER575851" created="Thu, 26 Nov 2020 14:42:48 +0100"  >&lt;p&gt;I feel as though no one at mojang is willing to help me with this issue and get it resolved&#160;&lt;/p&gt;</comment>
                            <comment id="849995" author="JIRAUSER575851" created="Thu, 26 Nov 2020 14:41:43 +0100"  >&lt;p&gt;When entering an issue there is no option for minecraft switch.. please advise which one i should use? See screenshor&lt;/p&gt;</comment>
                            <comment id="849708" author="ionicecko" created="Thu, 26 Nov 2020 03:41:39 +0100"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;This project is for the Bedrock Dedicated Server software only. Please head over to the correct project (links below) and create a new report for your bug. Please don&apos;t forget to search for an existing report matching yours in the appropriate project before raising a new one.&lt;/p&gt;

&lt;p&gt;To ensure your report has all the information we need, please have a read through &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Guide: Writing Helpful Bug Reports for Minecraft&lt;/a&gt; and remember to include steps to reproduce the problem.&lt;/p&gt;

&lt;p&gt;&amp;#8211; &lt;a href=&quot;https://bugs.mojang.com/browse/MCPE&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Minecraft: Bedrock Edition&lt;/a&gt; &amp;#8212; Gear VR, iOS, Android, Windows 10 (from the Windows store), Xbox One, Windows 10 Mobile, Fire TV, Nintendo Switch, and PS4&lt;br/&gt;
&amp;#8211; &lt;a href=&quot;https://bugs.mojang.com/browse/MC&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Minecraft: Java Edition&lt;/a&gt; &amp;#8212; Windows, Mac, and Linux&lt;br/&gt;
&amp;#8211; &lt;a href=&quot;https://bugs.mojang.com/browse/MCL&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Minecraft Launcher&lt;/a&gt; &amp;#8212; Bugs about the Minecraft Launcher specifically&lt;br/&gt;
&amp;#8211; &lt;a href=&quot;https://bugs.mojang.com/browse/MCE&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Minecraft Earth&lt;/a&gt; &amp;#8212; AR Compatible Devices&lt;br/&gt;
&amp;#8211; &lt;a href=&quot;https://bugs.mojang.com/browse/MCD&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Minecraft Dungeons&lt;/a&gt; &amp;#8212; Action-adventure title set in the Minecraft universe&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/BDS/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://discord.gg/58Sxm23&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#9997;&#65039; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback and Suggestions&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Bedrock_Dedicated_Server&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;BDS Wiki&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/articles/360035131651-Dedicated-Servers-for-Minecraft-on-Bedrock-&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;FAQs&lt;/a&gt;&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="353630" name="20201125_171525.jpg" size="3664309" author="Kottjen84" created="Thu, 26 Nov 2020 00:34:12 +0100"/>
                            <attachment id="353631" name="20201125_171625.jpg" size="3643929" author="Kottjen84" created="Thu, 26 Nov 2020 00:34:52 +0100"/>
                            <attachment id="353767" name="20201126_074019.jpg" size="5452831" author="Kottjen84" created="Thu, 26 Nov 2020 14:42:08 +0100"/>
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