[MCPE-23931] Black screen Created: 01/Aug/17  Updated: 25/Jul/18  Resolved: 25/Jul/18

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 1.2.0.2
Fix Version/s: None

Type: Bug
Reporter: Elelhant200
Resolution: Cannot Reproduce Votes: 0
Labels: None

Confirmation Status: Unconfirmed
Platform: Phone - Android - Samsung Other (Specify in description)

 Description   

Black screen when try to open the aplication on samsung galaxy a5 2016



 Comments   
Comment by [Mojang] Mega_Spud (Jay Wells) [ 25/Jul/18 ]

Cleaning up old tickets: This ticket has not been updated recently (1 year+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki

Comment by [Mojang] Mega_Spud (Jay Wells) [ 01/Aug/17 ]

Have you tried a full reinstall of the game?

Backup any data you don't want to lose, then try the following:

  1. Backup your MinecraftWorlds folder (if you want to save your worlds) (Device storage > games > com.mojang > minecraftWorlds)
  2. Uninstall MCPE
  3. Delete the com.mojang folder (Device storage > games > com.mojang)
  4. Reinstall MCPE
  5. Run MCPE and if it works restore your MinecraftWorlds folder

Sometimes a clean install of the game will help with these kind of issues.

You might find following links helpful:

Also, please check that any system drivers are all up to date before reporting back.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki

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