[MCPE-23851] I am not able to access the 1.2.0 beta on my Galaxy tab A6. Created: 01/Aug/17  Updated: 18/Aug/17  Resolved: 18/Aug/17

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 1.2.0.2
Fix Version/s: None

Type: Bug
Reporter: RedstoneAssassin
Resolution: Cannot Reproduce Votes: 0
Labels: None

Attachments: PNG File Screenshot_2017-07-31-21-13-30.png     PNG File Screenshot_2017-08-01-13-08-40.png    
Confirmation Status: Unconfirmed
Platform: Tablet - Android - Other (Specify in description)

 Description   

it looks like it loads but it does not. PLEASE HELP!



 Comments   
Comment by RedstoneAssassin [ 03/Aug/17 ]

it works. thank u

Comment by RedstoneAssassin [ 01/Aug/17 ]

I am attempting this now. Thank you!

Comment by [Mojang] Mega_Spud (Jay Wells) [ 01/Aug/17 ]

This should be able to be resolved by clearing the App Data and Cache.

Be sure to back up any data you want to save, such as your worlds, beforehand.

  1. Open the device settings (Home>Settings>Storage>Apps)
  2. Choose Minecraft - Pocket Edition
  3. Tap 'Clear Data' and 'Clear Cache'
  4. Exit to the home screen and start the Minecraft app
  5. You will be prompted to log in again, and to choose your preferred storage location
  6. Reinstate your saved worlds from backup if necessary.

This should work for Android devices, your device may differ slightly.

Failing that, try a reinstall:

  1. Backup your MinecraftWorlds folder (if you want to save your worlds) (Device storage > games > com.mojang > minecraftWorlds)
  2. Uninstall MCPE
  3. Delete the com.mojang folder (Device storage > games > com.mojang)
  4. Reinstall MCPE
  5. Run MCPE and if it works restore your MinecraftWorlds folder

You might find following links helpful:

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki

Comment by RedstoneAssassin [ 01/Aug/17 ]

Can Mojang help me please?

Comment by RedstoneAssassin [ 01/Aug/17 ]

uu is what I see when I load after every time I load it

Comment by RedstoneAssassin [ 01/Aug/17 ]

Comment by RedstoneAssassin [ 01/Aug/17 ]

Mojang logo freeze ? no here's a screen shot of the screen is see everytime. (P.S. I've done all but one of those)

Comment by Lilgator [ 01/Aug/17 ]

Is it stuck on "minecraft" Logo? not the main menu or loading a world? I have a LG G2 and it takes 6 seconds to load up the main menu. and about a good minute to load world.

The only other things I can think of is:

1) Clear RAM idk if all phones have that but my LG G2 has that gadget usually named task manager
2) Clear background running apps
3) Best bet. Reboot phone. (Turn off/on)
4) Or reinstall mcpe. But is risky as you would probably lose all downloaded TP and Addons if not saved anywhere else.

One of those things usually help. Mine is turning wifi/data off.

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