[MCPE-23322] Minecraft PE crashes when starting with Lumia 550 Created: 10/Jul/17  Updated: 29/Aug/17  Resolved: 29/Aug/17

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 1.1.3.52
Fix Version/s: None

Type: Bug
Reporter: Paul HEUSER
Resolution: Duplicate Votes: 3
Labels: None

Issue Links:
Duplicate
duplicates MCPE-21236 Game crash on startup (Windows 10 Mob... Resolved
Confirmation Status: Unconfirmed
Platform: Windows 10 Mobile

 Description   

Hi,
when starting Minecraft PE (current Version) for Windows 10 Mobile (current Version) on my Lumia 550 it appears only the "Mojang" logo then the app crashes. This Problem persists since several weeks!
I tried with:

  • moving the app from SD-Card to phone memory - still not working
  • deinstalling and reinstalling app - still not working

It seams that all purchased additions (via Microsoft Store) to Minecraft are lost, is that right or are they saved in XBox-account?
Can you please help me how to get this app working again?



 Comments   
Comment by [Mojang] Mega_Spud (Jay Wells) [ 29/Aug/17 ]

Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-21236.

It has been linked to this report. If you have additional information, please add it to that report.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki

Comment by [Mod] bemoty [ 28/Aug/17 ]

Thank you for your report!
However, this issue is a Duplicate of MCPE-21236.

If you have additional information, please add it to that report.
Please search before reporting, as it's likely that one exists already.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki

Comment by Paul HEUSER [ 18/Jul/17 ]

Any news / updates???

Comment by Paul HEUSER [ 13/Jul/17 ]

As there are many negative reviews to MCPE in Microsoft Store because of start-crashing, this is not a bug for Lumia 550 only (e.g. Lumia 950, too)!

Comment by Paul HEUSER [ 11/Jul/17 ]

I am sorry, but your advice is not helpful, as Windows 10 Mobile is a closed System; it is not possible to get access to system files and Folders
It is so annoying: I even made a "hard reset" (= complete new Installation of OS) and formatted SD-Card, in order to have a clean system. After Installation of MCPE - the same problem!!!
As this phone belongs to my son and he spent a lot of his pocket money for MCPE and its additions:
What can you do to solve this Problem?
By the way, my other son has the same Lumia 550 with MCPE and he told me yesterday, that MCPE is not running there too (since several weeks)!
This means that MCPE is not running on Lumia 550 - big bug

Comment by Paul HEUSER [ 11/Jul/17 ]

I am sorry, but your advice is not helpful, as Windows 10 Mobile is a closed System; it is not possible to get access to system files and Folders

It is so annoying: I even made a "hard reset" (= complete new Installation of OS) and formatted SD-Card, in order to have a clean system. After Installation of MCPE - *the same problem!!!
*As this phone belongs to my son and he spent a lot of his pocket money for MCPE and its additions:
What can you do to solve this Problem?

By the way, my other son has the same Lumia 550 with MCPE and he told me yesterday, that MCPE is not running there too (since several weeks)!

*+This means that MCPE is not running on Lumia 550 - big bug
+*

Comment by [Mojang] Mega_Spud (Jay Wells) [ 10/Jul/17 ]

Please report back whether that helps with the crashing issue.

Regarding the marketplace issues, these are linked to the XBLive account with which you made any purchases, so make sure you're logged in to the correct XBL account.

Comment by [Mojang] Mega_Spud (Jay Wells) [ 10/Jul/17 ]

Have you tried uninstalling, deleting the game files, then reinstalling that game from the store?

Backup any data you don't want to lose, then try the following:

  1. Uninstall MCPE
  2. Delete the com.mojang folder (Device storage > games > com.mojang) - This might be different depending on your OS, but try and find the com.mojang folder
  3. Reinstall MCPE
  4. Run MCPE and if it works restore your MinecraftWorlds folder

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki

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