[MCPE-23311] Pack file flagged by Symantec Endpoint Protection V 12.1.7166 as being a Trojan Created: 09/Jul/17  Updated: 12/Sep/21  Resolved: 10/Jul/17

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 1.1.3.52
Fix Version/s: None

Type: Bug
Reporter: Elizabeth Kalmbach
Resolution: Invalid Votes: 0
Labels: None

Issue Links:
Duplicate
is duplicated by MCPE-23285 Minecrafts Windows 10 keeps crashing Resolved
Confirmation Status: Unconfirmed
Platform: Windows

 Description   

File: C:\Program Files\WindowsApps\Microsoft.MinecraftUWP_1.1.352.0_x64__8wekyb3d8bbwe\data\resource_packs\skins\skinpacks\ChineseMythology\SouthernSymbolVermillionBird.png

Symantec Endpoint Protection keeps flagging files in Minecraft- Win 10 Edition as being TrojanGen2 and deleting them - thereby crashing the game. EVEN DISABLED, Symantec is blocking installation/extended running of the game. Uninstalling Symantec is less than ideal, but resolves the issue. Windows App Store cannot install the game if Symantec is running. It can temporarily if Symantec is disabled, but the game continues to crash eventually as Symantec still deletes the file. Putting the file in as a Symantec exception STILL crashes the game as Symantec still does... something... Though it no longer lists a specific action (like deleting SouthernSymbolVermillionBird.png) or a specific file.



 Comments   
Comment by [Mojang] Adrian Östergård [ 10/Jul/17 ]

This is Symantec providing a false positive. You'll have to reach out to them regarding this issue.

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