[MCPE-22872] Purchased Realm But didn't receive Realm Created: 23/Jun/17 Updated: 08/Oct/18 Resolved: 08/Oct/18 |
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| Status: | Resolved |
| Project: | Minecraft (Bedrock codebase) |
| Component/s: | None |
| Affects Version/s: | 1.1.1.51 |
| Fix Version/s: | None |
| Type: | Bug | ||
| Reporter: | Gerald | ||
| Resolution: | Cannot Reproduce | Votes: | 0 |
| Labels: | None | ||
| Attachments: |
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| Confirmation Status: | Unconfirmed |
| Platform: | Tablet - iOS - iPad 2 |
| Description |
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I had a Realm before but then expired so I decided to purchase a NEW realm. I payed for it but then it said the purchase was completed and to check back later. It's been a few weeks now and I still don't see the Realm on my account. After checking my Apple ID it says the subscription is currently active. So I spent $12 (including tax) and I didn't get my realm. I messaged the help area from Mojang but after discussing it with them they directed me to send this in as a bug. So please fix this issue as I have payed for a realm and haven't received it yet. Additionally I don't know why but I can't change the name of my realms. |
| Comments |
| Comment by [Mojang] Mega_Spud (Jay Wells) [ 08/Oct/18 ] |
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Cleaning up old tickets: This ticket has not been updated recently (1 year+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines. Quick Links: |
| Comment by TK Dennis [ 06/Oct/17 ] |
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Mojang customer support cannot help with this issue. I have the same problem as mentioned here. Customer support constantly sends us here to report a bug. Apple also says they cannot help. This is a bug by which no matter how many subscriptions we have active, the realm never "activates." |