[MCPE-22845] Lost purchases after updating. Created: 22/Jun/17  Updated: 22/Jun/17  Resolved: 22/Jun/17

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 1.1.1.51
Fix Version/s: None

Type: Bug
Reporter: 袁嘉鹏
Resolution: Duplicate Votes: 4
Labels: None

Attachments: PNG File IMG_0120.PNG    
Issue Links:
Duplicate
duplicates MCPE-21897 Marketplace DLC Mash Up Pack Purchase... Resolved
Confirmation Status: Unconfirmed
Platform: Tablet - iOS - iPad Mini

 Description   

I had bought all of the Mash-up Packs , but today after updating Minecraft PE to 1.1.1 , I found out sadly that I had lost 3 purchases: Chinese Mythology , Greek Myth , and Fall-out Mash-up Pack . I mean I was requested to re-buy them ! I'm a Chinese, and from what I knew , many of our Chinese players had lost their purchases already , too . Would you please fix the bug ? Thank you very much!



 Comments   
Comment by [Mojang] Mega_Spud (Jay Wells) [ 22/Jun/17 ]

Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-21897.

It has been linked to this report. If you have additional information, please add it to that report.
If you have not, please search before reporting, as it's likely that one exists already.

Quick Links:
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Comment by [Mojang] Mega_Spud (Jay Wells) [ 22/Jun/17 ]

@iceman42dave - Please make sure that comments are related to reported bug and written respectfully towards other players and development team. Offtopic, arguments and insults will be removed and author will be banned.

This site is solely a Bug Tracker; by definition it is not a forum and does not claim to offer customer support. You may contact Mojang Customer Support directly if you require help with billing or accounts.

Comment by David Frost [ 22/Jun/17 ]

I hear that Apple Store customer have also been able to get refunds via the Apple Store.

Comment by David Frost [ 22/Jun/17 ]

If you bought the through the Microsoft Store, you might be able to get your money back through them. I got a full refund from the Microsoft Store for the Chinese and Greek Mythology packs that Mojang locked me out of after the most recent update.

Fortunately, Microsoft not only keeps a record of your purchases in your account, but also sends out e-mail receipts. I guess Mojang has never heard of the term "proof of purchase" or just really doesn't care if we have no recourse to getting ripped off.

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