[MCPE-22101] Mcpe has stopped working Created: 27/May/17  Updated: 27/May/17  Resolved: 27/May/17

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 1.1.0.9
Fix Version/s: None

Type: Bug
Reporter: Robert alexandru
Resolution: Invalid Votes: 0
Labels: None

Attachments: JPEG File 1495889717662.jpg    
Confirmation Status: Unconfirmed
Platform: Android

 Description   

My game don't work.. When i get them was ok but about one day them continue to stop working...
(Minecraft:Poket edition has stopped)
Samsung S3 neo



 Comments   
Comment by [Mojang] Mega_Spud (Jay Wells) [ 27/May/17 ]

Have you tried a full reinstall of the game?

Backup any data you don't want to lose, then try the following:

  1. Backup your MinecraftWorlds folder (if you want to save your worlds) (Device storage > games > com.mojang > minecraftWorlds)
  2. Uninstall MCPE
  3. Delete the com.mojang folder (Device storage > games > com.mojang)
  4. Reinstall MCPE
  5. Run MCPE and if it works restore your MinecraftWorlds folder

Sometimes a clean install of the game will help with these kind of issues.

Please back up any data you wish to keep and uninstall then reinstall the game. You might find following links helpful:

Also, please check that your system drivers are all up to date before reporting back.

Failing that, any crashes are logged automatically.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki

Comment by [Mojang] Mega_Spud (Jay Wells) [ 27/May/17 ]

Please do not mark issues as private, unless your bug report is an exploit or contains information about your username or server.

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