[MCPE-21845] Stuck on realms loading screen Created: 08/May/17 Updated: 19/Aug/20 Resolved: 09/May/17 |
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| Status: | Resolved |
| Project: | Minecraft (Bedrock codebase) |
| Component/s: | None |
| Affects Version/s: | 1.0.8.1 |
| Fix Version/s: | None |
| Type: | Bug | ||
| Reporter: | Daniel | ||
| Resolution: | Fixed | Votes: | 15 |
| Labels: | loading, loading-screen, realm, realms, subscription, sync, synchronization | ||
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| Confirmation Status: | Confirmed | ||||||||||||
| Platform: | Windows | ||||||||||||
| CHK: | |||||||||||||
| Description |
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Trying to load up my realms server however I get stuck on the loading page and nothing happens after that. I could log in and play this morning. Nothing has changed since. |
| Comments |
| Comment by [MCPE Mod] Celesian [ 08/May/17 ] |
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@James Hamilton yes and there is no need to reinstall Minecraft |
| Comment by Daniel [ 08/May/17 ] |
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I can confirm that it is fixed. No need to re-install MC |
| Comment by James Hamilton [ 08/May/17 ] |
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Do we need to reinstall Minecraft? |
| Comment by James Hamilton [ 08/May/17 ] |
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So realms is completely fixed and accessible now? |
| Comment by [MCPE Mod] Celesian [ 08/May/17 ] |
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From Shoghi Cervantes (one of the MCPE devs)
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| Comment by James Hamilton [ 08/May/17 ] |
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Yeah I forgot to included those, I'm trying to find an email for 4j right now to get in contact with them, although they more than likely are aware of the issue already. |
| Comment by Daniel [ 08/May/17 ] |
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You may want to add in that tweet somehow that it is also Windows 10 edition Just tweeted the following: |
| Comment by James Hamilton [ 08/May/17 ] |
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UPDATE: I meant to get in touch with 4J Studios not Mojang, the issue still stands, the only thing I can suggest to everyone right now is if you have a twitter account, tweet @4jstudios with this message: "@4JStudios There is a big issue with PE realms at the moment and nobody can connect to realms https://t.co/kN3eKsbYBQ please help 4J" the link leads here, if enough people tweet at them then they should see it. |
| Comment by Clifford Winchester [ 08/May/17 ] |
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I am also having issues getting to building Terrain |
| Comment by [MCPE Mod] Celesian [ 08/May/17 ] |
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An update from Aubrey Norris who works on the minecraft team:
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| Comment by Daniel [ 08/May/17 ] |
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I believe all platforms that support either the PE or Win 10 edition are affected. I've just tried the pocket edition now and the same thing happens. |
| Comment by soumil chowdhury [ 08/May/17 ] |
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ooh at-least thats a good news that its not subscription related but realms is not working even on windows 10 version of my laptop windows it has the same problem realms screen gets stuck on the purple loading screen i hope mojang fixes it quick |
| Comment by Daniel [ 08/May/17 ] |
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Good News is that it is not subscription related. It seems to be version related with the realms version. I'm guessing that they are not the same and refusing to talk to each other. Hence the syncing issue. |
| Comment by soumil chowdhury [ 08/May/17 ] |
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me and my friend too are having the same problem i bought a realm it is currently in trial the first payment will be from June 6 everything was good last night now when i try to open my realm it shows some text then it gets stuck in the purple screen i tried to reset the world i tried to upload another world and even tried to download the world nothing works and when i go to realms settings and then from there i go to subscription it states renew every 30 days |
| Comment by Daniel [ 08/May/17 ] |
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UPDATE: |
| Comment by Chris Dafoe [ 08/May/17 ] |
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I am having the same issue on 3 different Android devices trying to connect to the same realm from multiple networks. Played last night at home without issue on two devices (my tablet and my daughter's phone, both working together) This morning loading hangs on that purple screen on both devices, so then I tried connecting a few times from my phonr while at work, on the work network which has worked in the past and it's failing with the same purple screen. Also I've tried downloading the realm, it allows the download, but after clicking 'let's go!' no world has been saved locally, tries this on my tablet and phone as well with the same result. |
| Comment by Erwin vB [ 08/May/17 ] |
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the problem is most likely due to a link with the Xbox/live online account. Erwin |
| Comment by Amy Burgess [ 08/May/17 ] |
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Having the same issue of being stuck on the purple screen when loading realm. Multiple realm members on Windows 10 and PE devices encountering the same problem. All worked fine late last night. |
| Comment by Erwin vB [ 08/May/17 ] |
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having same issue on win10 and ios 1.0.8, local lan games between win10 and ios are also mot working for me |
| Comment by Chaska Moore [ 08/May/17 ] |
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Realms are not loading for us either. |
| Comment by WaddaKei [ 08/May/17 ] |
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Yeah. Now we can't play online. I was thought my phone or wifi have problem but now I know the reason. So annoying!! >_< |
| Comment by Louise [ 08/May/17 ] |
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Getting this too on iOS. Deleted app and redownloaded it but makes no difference. Was fine yesterday. Select my realm from the list, it starts the loading process, then hangs indefinitely with just the purple background. |
| Comment by Christian Bäro [ 08/May/17 ] |
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We have similar problem in LAN game between PC and mobile win10 phone. |
| Comment by Kari Garlock [ 08/May/17 ] |
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I am also having this issue. The realm was lagging and glitching a bit yesterday now today I can't get past loading screen. Wish we had some clue about what is going on. |
| Comment by Rebecca Mills [ 08/May/17 ] |
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Same problem for me and two other members of my realm. We also get stuck on the loading screen. We were experiencing an extreme amount of lag earlier this morning. Is Mojang performing server maintenance? If you are, could you please have the curtsey of sending us a simple pop up message? |
| Comment by Vitezslav K [ 08/May/17 ] |
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I have exactly same problem now. |
| Comment by James Hamilton [ 08/May/17 ] |
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Hello, I would like to make an addition to this bug. I had the same issue where I got stuck on the loading screen, and this also affected servers as well as my own realm. I reinstalled Minecraft and tried joining a server again and, as expected, I got stuck on the loading screen again, except this time there was text over the background that said "Syncing pack with server, please wait." I waited for a little while to see if it did anything but it never did anything else. There was an update to MCPE after I reinstalled the game, the issue was already there before the update. I am a beta tester of MCPE and have emailed Mojang regarding this issue, and I would advise anybody who is reading this to do the same. |
| Comment by James Yong [ 08/May/17 ] |
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Yes, 6 hours ago I am able to load the game. now it happened to me as well. stuck at loading screen. |
| Comment by Marek Jablonski [ 08/May/17 ] |
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Same thing happens to me for Pocket Edition 1.0.8 Logged in and out, restarted device, and tried different account with no luck. |