[MCPE-21731] iPad - XBox Connection Error Created: 03/May/17  Updated: 28/Dec/17  Resolved: 28/Dec/17

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 1.0.7.0
Fix Version/s: None

Type: Bug
Reporter: Marcus Gee
Resolution: Invalid Votes: 0
Labels: None

Confirmation Status: Unconfirmed
Platform: Tablet - iOS - iPad 2

 Description   

I've looked at a couple other tickets through the search, they all seem to be saying that the app just crashes back to the welcome screen, or completely crashes out of the game, that's not happening to my kids.

When I try to connect with of my kids ipads to XBox in order to link to a realm I get the following error message.

"Make sure you're online, then try again. We can't connect right now" - I can hit try again until I'm blue in the face, but it continues to pop-up. We've tried various times over the last couple weeks and the same issue occurs every time, I've tried searching online for solutions, but again nothing works, so here I am.

And yes the iPad is connected to the internet, they can use their browser and play other internet games such as Roblox, but when we go and try to login to XBox to connect to a realm the above message occurs, if we leave the app they can still use other internet based applications.



 Comments   
Comment by [Mojang] Mega_Spud (Jay Wells) [ 28/Dec/17 ]

Thank you for your report!

Crashes such as these are now logged automatically, so will be investigated further by the development team internally.

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