[MCPE-21236] Game crash on startup (Windows 10 Mobile) Created: 14/Apr/17  Updated: 25/Oct/20  Resolved: 25/Sep/17

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 1.0.6.52, 1.1.5.0
Fix Version/s: 1.2.0.81

Type: Bug
Reporter: Qufy
Resolution: Fixed Votes: 8
Labels: None

Issue Links:
Duplicate
is duplicated by MCPE-17551 Crashing in Lumia 630 Dual Sim Resolved
is duplicated by MCPE-19330 Windows Phone v8.1 crashing Minecraft... Resolved
is duplicated by MCPE-21431 Minecraft PE Bug Music Resolved
is duplicated by MCPE-22223 Crash on startup (Windows 10 Mobile) ... Resolved
is duplicated by MCPE-22380 THE APP DOESN'T OPEN / CRASH IN MOJAN... Resolved
is duplicated by MCPE-22580 Crashes when it tries to start in Lum... Resolved
is duplicated by MCPE-23322 Minecraft PE crashes when starting wi... Resolved
is duplicated by MCPE-23443 Game crashes beyond Mojang screen Resolved
is duplicated by MCPE-23600 Crash Resolved
is duplicated by MCPE-24371 The app crashes every time I open the... Resolved
is duplicated by MCPE-24509 MCPE crashes at startup when Wi-Fi is... Resolved
is duplicated by MCPE-24616 Minecraft won't even load Resolved
is duplicated by MCPE-24678 Crash on startup (Windows 10 Mobile, ... Resolved
is duplicated by MCPE-25583 APP CRASHES ON START!!! [MASSIVE ISSUE] Resolved
is duplicated by MCPE-26045 Crash at startup (Mojang logo) in Mic... Resolved
is duplicated by MCPE-26066 MCPE:Windows Phone Resolved
Confirmation Status: Community Consensus
Platform: Windows 10 Mobile
CHK:
ADO: 37938

 Description   

When I launch MCPE on Microsoft Lumia 535 (Windows 10 Mobile) it shows the Mojang logo and crashes...



 Comments   
Comment by Michaล‚ Jฤ™kot [ 25/Oct/20 ]

I have the same problem when I turn on Minecraft the Mojang logo shows up and the game freezes

Comment by Cato Lorenz [ 30/Jun/20 ]

Hello, my lumia 550 (windows 10) crashing on the game, Minecraft windows 10 mobile edition, and microsoft studios not giving me an answer

Can someone check this problem or say it to mojang, i dont want to delete the game because its not worth it

PLs answer fast to find this problem, and for many tousand other lumia 550 users.

Comment by Jakub Cyganek [ 06/Mar/18 ]

I've just got a Lumia 640 XL LTE and this game doesn't work in 1.2.10 update. Please look into it. You've fixed the game for Lumia 535 but now my phone was stolen and I'm using this current one.

Shame really. You should contact Microsoft for the solution since they own this IP and WM10, and it's mind blowing to see that the game doesn't run on their own platform... geez... I'm so fed up with this.

Comment by Pascal [ 22/Dec/17 ]

Still crash on Mojang screen on v1.2.8 on Lumia 920 1Gb WP10

Comment by Holger Kenn [ 21/Sep/17 ]

1.2 loads on my Lumia 650. Looks like it's fixed!

Comment by Julian Kay [ 21/Sep/17 ]

1.2 loads on my Lumia 950 XL with WiFi enabled, shame it took so long but it was worth the wait.

Comment by Julian Kay [ 31/Aug/17 ]

Thanks for letting us know! I guess we'll have to wait until it is. Thanks

Comment by [Mod] bemoty [ 31/Aug/17 ]

juliankay It is currently not possible to try the MCPE beta on Windows 10 Mobile/Windows Phone, sorry.

Comment by Julian Kay [ 31/Aug/17 ]

This link doesn't provide any information about getting the beta on Windows 10 Mobile... can you confirm that it is possible to try the beta on Windows 10 Mobile?

Comment by [Mojang] Mega_Spud (Jay Wells) [ 31/Aug/17 ]

1.2 is still in beta testing, and we do not have a release date yet.

If you want to find out more about the beta, please visit the beta faq site.

(Although not currently available for Windows mobile)

Quick Links:
๐Ÿ““ Issue Guidelines – ๐Ÿ’ฌ Community Support – ๐Ÿ“ง Feedback – ๐Ÿ“– Game Wiki

Comment by Duncan [ 31/Aug/17 ]

Ok, fair enough, when can we expect 1.2 approx.

Comment by [Mojang] Mega_Spud (Jay Wells) [ 31/Aug/17 ]

Our helper simply directed you to this ticket, as this is the parent ticket for this particular issue.

Comment by Aldinar Correia de Freitas Jr [ 31/Aug/17 ]

I've opened another JIRA about this problem (MCPE 2468) and received a ridiculous answer inducing that the problem was solved here. Here is a copy of my comment there: "It happens that MCPE-21236 indicated above is unsolved. So, this problem is unsolved too, duplicated or not. In fact originally MCPE-21236 refers to another model of Microsoft cell phone. The problem is in fact with windowsphone and Microsoft more than with Mojang that isnt already answering and specially solving our compliant. And by judge your answer Bemoty, MS dont want to accept the problem anymore."

Comment by David [ 29/Aug/17 ]

@Mega_Spud, as noted above, turning off Wi-Fi does not make any difference. Are you sure you have identified correct bug? And if so, when could we expect 1.2 release?

Comment by [Mojang] Mega_Spud (Jay Wells) [ 29/Aug/17 ]

This issue is due to be fixed in time for the 1.2 release.

As a workaround in the meantime, you can try turning off Wi-Fi and launching the game. That usually allows the game to launch without issue.

Comment by Holger Kenn [ 29/Aug/17 ]

(copy of my comments from MCPE-24678)
Fresh install on Lumia 650, most recent OS version 1703. (Build 10.0.15063.540)
MSA/Xbox account under family safety
(same account plays windows 10 edition without problems)
Language German, Region Germany
Game installed on on-board flash
Game shows white Mojang splash screen for about 21 seconds, then exits, no error message.
Phone rebooted, no change
wifi on/off, no change
flight mode, no change
deleted game, reinstalled, no change
changed family safety setting to adult, no change.

Comment by David [ 29/Aug/17 ]

This issue was opened 5 months ago and has zero response from Mojang (well until few hours ago).

This might be a recurrent bug or something but the thing is - this is happening NOW - you can view the feedback on Store and see! ALL latest reviews are one-star, stating same issue: app just won't load on clean install.

I don't think that you understand the gravity of the situation here. People are ditching Microsoft devices and bashing Microsoft for the SCAM that lasts already several weeks. Yes this game in Windows Store is a SCAM because it charges you money and is *guaranteed * to not work.

I bothered registering on Jira, also talking with MS customer service, but most people don't bother. They just get fed up with platform (Windows 10 Mobile) and move along to the alternative, never looking back again. I know at least two other people (from my surrounding) ditching Windows phone just for this particular reason that Minecraft just plainly does not work!

Comment by Duncan [ 29/Aug/17 ]

Same problem, this bug is massive, it should have a TOP PRIORITY rank. It's not just the cost of the game, it's the time people have spent on it.

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