[MCPE-21185] Purchased Chinese mashup pack and it's not unlocked Created: 12/Apr/17  Updated: 26/Jun/17  Resolved: 26/Jun/17

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 1.0.6.52
Fix Version/s: None

Type: Bug
Reporter: Janine
Resolution: Duplicate Votes: 9
Labels: None

Issue Links:
Duplicate
duplicates MCPE-21897 Marketplace DLC Mash Up Pack Purchase... Resolved
Confirmation Status: Unconfirmed
Platform: Tablet - iOS - iPad Mini

 Description   

I just purchased the Chinese methodology mash up pack. It took the money off my iTunes account. Was playing it, the game crashed and now the pack shows locked.



 Comments   
Comment by [MCPE Mod] Celesian [ 26/Jun/17 ]

Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-21897

It has been linked to this report. If you have additional information, please add it to that report.

The developers are aware of the problem and are working to fix it as soon as possible.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki

Comment by Samantha [ 26/Jun/17 ]

This has been happening a lot and needs to be fixed. I want what I paid for.

Comment by fredrik westlinder [ 26/Jun/17 ]

Isioma Akaeze fix above does not work!

Comment by fredrik westlinder [ 26/Jun/17 ]

Same issue for me, after last update my purchased content (chinese mythology, fallout, festive mashup packs) are now locked. Restore purchase does not change this.

Comment by Shane McConnell [ 26/Jun/17 ]

We own 4 ipads in our family. Both my son's and mine have been updated to minecraft version 1.1.1. and all 3 mashup packs have been locked. My wife's and daughter's minecraft version has not been updated yet and their mashup packs are still showing up as owned.
This may confirm the new update as being the problem.

Comment by Kythe Perak [ 22/Jun/17 ]

Exactly the same problem with me - after updating my iPad MCPE to 1.1.1 my previously purchased Chinese mythology mash up pack is now locked. I tried restoring purchases and signing in to xbox live, but none of this worked. It still works o.k. on my iPhone which is still on v 1.1.0.

Comment by Nano [ 21/Jun/17 ]

All of my family's mash-up packs and community worlds are now locked since the content is linked to the xbox account. Content bought on my account is locked for my kids. Content bought on my kids' child xbox account are locked for each other and for me. I can't be expected to purchase each pack 4 separate times so me and my kids can all use it!

Comment by Ginger Riley [ 21/Jun/17 ]

I lost my Chinese Mythology pack. I tried restore and logged on to Xbox and it still tells me I need to buy it. It was there until I did the 1.1.1 update. After it wanted me to buy it and it was locked.

Comment by Reinhard Ernst [ 21/Jun/17 ]

Same problem after updating MCPE to 1.1.1.
I purchased the fallout, greek, and chinese mashup packs a few weeks ago.
Now they all locked.

Comment by Shane McConnell [ 21/Jun/17 ]

I have tried logging into Xbox live and restoring purchases but this did not work.

Comment by Shane McConnell [ 21/Jun/17 ]

I have had the fallout, greek, and chinese mashup packs for a few weeks now. I updated today to 1.1.1. Now they all locked

Comment by James Waldock [ 29/Apr/17 ]

I found the fix to this issue on bug number MCPE-20077. I have listed it below. This fix worked for me.

Isioma Akaeze added a comment - 19/Feb/17 2:44 AM
How to fix: Open Minecraft PE. Look around and press Store button. Swipe down to the bottom of the page and click Restore.(Make sure you're connected to the internet). If it asks you to sign in, sign in with your password for Itunes. If it says successful, go to settings and put texture pack on. If not, tell me what happened.

Comment by James Waldock [ 29/Apr/17 ]

I bought the Fall-Out mash-up pack for my daughters iPad Air 2. She played it multiple times. She did not report that the app crashed. Today she brought her iPad to me and showed me that the mash-up is now locked.

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