[MCPE-20563] Realm fails to renew but still charged for renewal Created: 24/Mar/17  Updated: 25/Jul/21  Resolved: 27/Mar/18

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 1.0.4.11
Fix Version/s: None

Type: Bug
Reporter: Adam Piotrowski
Resolution: Cannot Reproduce Votes: 0
Labels: Lumia950XL, Realms, Windows10, WindowsPhone

Confirmation Status: Unconfirmed
Platform: Phone - Windows Phone - Other (Specify in description)

 Description   

30 day 2 player Realm was initially created under windows 10 edition.

After the realm had expired, attempted to renew the realm using PE edition on Windows Phone running on a Microsoft Lumia 950XL running OS version 10.0.14393.953

The transaction for renewal completed successfully (confirmed with Microsoft) but an error came up saying there was a problem creating the realm and to check again later.

Realm continues to show that it is expired across multiple devices for all users of the realm.

All devices are running the same version of Minecraft and all users are using Xbox live accounts. No other issues have occurred with the realm previously.



 Comments   
Comment by Adam Piotrowski [ 25/Jul/21 ]

I couldn't remember my old log in details so had to make a new account.

@anamri I don't think your issue is the one that I raised 3 years ago.  From what I could see mine was specific to renewing the realm on the old Windows Phone platform which was already announced as being discontinued.  As this platform is now dead this issue shouldn't occur.

I ended up getting the renewal reversed and getting a refund as this was the only possible solution at the time.

Hope this helps.

Comment by anamri [ 24/Jul/21 ]

I am having this problem as well.  I was charged four days ago, but today it says that I need to renew.  I did put in a support ticket (2666533), but saw this issue when Googling the problem.

Comment by [Mojang] Mega_Spud (Jay Wells) [ 27/Mar/18 ]

Cleaning up old tickets: This ticket has not been updated recently (1 year+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines.

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