[MCPE-20563] Realm fails to renew but still charged for renewal Created: 24/Mar/17 Updated: 25/Jul/21 Resolved: 27/Mar/18 |
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| Status: | Resolved |
| Project: | Minecraft (Bedrock codebase) |
| Component/s: | None |
| Affects Version/s: | 1.0.4.11 |
| Fix Version/s: | None |
| Type: | Bug | ||
| Reporter: | Adam Piotrowski | ||
| Resolution: | Cannot Reproduce | Votes: | 0 |
| Labels: | Lumia950XL, Realms, Windows10, WindowsPhone | ||
| Confirmation Status: | Unconfirmed |
| Platform: | Phone - Windows Phone - Other (Specify in description) |
| Description |
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30 day 2 player Realm was initially created under windows 10 edition. After the realm had expired, attempted to renew the realm using PE edition on Windows Phone running on a Microsoft Lumia 950XL running OS version 10.0.14393.953 The transaction for renewal completed successfully (confirmed with Microsoft) but an error came up saying there was a problem creating the realm and to check again later. Realm continues to show that it is expired across multiple devices for all users of the realm. All devices are running the same version of Minecraft and all users are using Xbox live accounts. No other issues have occurred with the realm previously. |
| Comments |
| Comment by Adam Piotrowski [ 25/Jul/21 ] |
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I couldn't remember my old log in details so had to make a new account. @anamri I don't think your issue is the one that I raised 3 years ago. From what I could see mine was specific to renewing the realm on the old Windows Phone platform which was already announced as being discontinued. As this platform is now dead this issue shouldn't occur. I ended up getting the renewal reversed and getting a refund as this was the only possible solution at the time. Hope this helps. |
| Comment by anamri [ 24/Jul/21 ] |
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I am having this problem as well. I was charged four days ago, but today it says that I need to renew. I did put in a support ticket (2666533), but saw this issue when Googling the problem. |
| Comment by [Mojang] Mega_Spud (Jay Wells) [ 27/Mar/18 ] |
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Cleaning up old tickets: This ticket has not been updated recently (1 year+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines. Quick Links: |