[MCPE-19967] My Texture pack has disappeared and the game claims i never purchased it. Created: 10/Feb/17  Updated: 11/May/20  Resolved: 11/Apr/18

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 1.0.3
Fix Version/s: None

Type: Bug
Reporter: John McEdge
Resolution: Cannot Reproduce Votes: 0
Labels: None

Confirmation Status: Unconfirmed
Platform: Tablet - iOS - iPad 2

 Description   

i purchased the new candy texture pack and after using it for about 5 hours it was removed from my game and the game reverted to the default texture pack i tried to reactivate it but it claimed i had never purchased it and asked me to pay for it. This is seriously annoying and my money has been unfairly taken from me any help would be nice



 Comments   
Comment by AlexPylaras [ 11/May/20 ]

I have the samw problem and i had bought 2 texture packs and 2 clothes with f 12โ‚ฌ i wonna shot everyone in mojang support for not answeringย 

Comment by Hailey Summer Galloway [ 11/Sep/19 ]

Same issue on my nintendo switch with many paid for mashup packs, skins, & textures

Comment by [Mojang] Mega_Spud (Jay Wells) [ 11/Apr/18 ]

Cleaning up old tickets: This ticket has not been updated recently (1 year+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines.

Quick Links:
๐Ÿ““ Issue Guidelines – ๐Ÿ’ฌ Community Support – ๐Ÿ“ง Feedback – ๐Ÿ“– Game Wiki

Comment by Helen Zbihlyj [ 11/Apr/17 ]

Hi! Have you tried going to the store, scrolling down to the bottom & pressing the Restore Purchases button?

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