[MCPE-19967] My Texture pack has disappeared and the game claims i never purchased it. Created: 10/Feb/17 Updated: 11/May/20 Resolved: 11/Apr/18 |
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| Status: | Resolved |
| Project: | Minecraft (Bedrock codebase) |
| Component/s: | None |
| Affects Version/s: | 1.0.3 |
| Fix Version/s: | None |
| Type: | Bug | ||
| Reporter: | John McEdge | ||
| Resolution: | Cannot Reproduce | Votes: | 0 |
| Labels: | None | ||
| Confirmation Status: | Unconfirmed |
| Platform: | Tablet - iOS - iPad 2 |
| Description |
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i purchased the new candy texture pack and after using it for about 5 hours it was removed from my game and the game reverted to the default texture pack i tried to reactivate it but it claimed i had never purchased it and asked me to pay for it. This is seriously annoying and my money has been unfairly taken from me any help would be nice |
| Comments |
| Comment by AlexPylaras [ 11/May/20 ] |
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I have the samw problem and i had bought 2 texture packs and 2 clothes with f 12โฌ i wonna shot everyone in mojang support for not answeringย |
| Comment by Hailey Summer Galloway [ 11/Sep/19 ] |
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Same issue on my nintendo switch with many paid for mashup packs, skins, & textures |
| Comment by [Mojang] Mega_Spud (Jay Wells) [ 11/Apr/18 ] |
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Cleaning up old tickets: This ticket has not been updated recently (1 year+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines. Quick Links: |
| Comment by Helen Zbihlyj [ 11/Apr/17 ] |
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Hi! Have you tried going to the store, scrolling down to the bottom & pressing the Restore Purchases button? |