[MCPE-19871] Game won't load on two samsung tablets - "global resource" error Created: 28/Jan/17 Updated: 28/Jan/17 Resolved: 28/Jan/17 |
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| Status: | Resolved |
| Project: | Minecraft (Bedrock codebase) |
| Component/s: | None |
| Affects Version/s: | 1.0.2 |
| Fix Version/s: | None |
| Type: | Bug | ||
| Reporter: | Liam Jackson | ||
| Resolution: | Invalid | Votes: | 0 |
| Labels: | None | ||
| Confirmation Status: | Unconfirmed |
| Platform: | Tablet - Android - Other (Specify in description) |
| Description |
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Downloaded the most recent update of Minecraft PE for 3 devices: my phone (a Motorola X Pure), and two Samsung Tablets (Galaxy Tab 4, and Galaxy Tab 4a). I also have purchased Mojang's City texture pack and it was enabled on all three devices. Prior to updating from version 1.0 of Minecraft, it worked fine on all 3 devices. However, with the newest update, the game crashes consistently on both tablets. I'm able to open it to the intro screen, but during the process of "building a world," the game crashes. I tried uninstalling and reinstalling it on all devices and that doesn't fix the issue. Occasionally I see and Error message when I open Minecraft on the tablets: "Global Resource Error: Global Resource pack has caused the game to crash and have been reset to default," which makes me think the texture pack is the issue. But even after disabling the texture packs, I have the same error. |
| Comments |
| Comment by [MCPE Mod] Dr.Awesome4333 [ 28/Jan/17 ] |
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One more thing that could work is running the game while the device is in air plane mode. If that fixes it it probably is XBOX Live ' s fault or Google Play's. |
| Comment by Liam Jackson [ 28/Jan/17 ] |
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Thank you for the suggestions. I tried both, and the game still crashes. Any other trouble shooting ideas? |
| Comment by [MCPE Mod] Dr.Awesome4333 [ 28/Jan/17 ] |
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You could try these trouble shooting tips to see of it fixes the problem. |
| Comment by Liam Jackson [ 28/Jan/17 ] |
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I appreciate the assistance. That said, I have three very unhappy children who have been unable to use the game since December. The tickets may be closed as invalid due to automatic reports, but the question remains - how long will it take before there is a fix? And if tickets cannot be opened regarding this issue, then what do we do if the issue remains for weeks on end (it has been 3 weeks since the first crash report would have automatically reported)? |
| Comment by [MCPE Mod] Dr.Awesome4333 [ 28/Jan/17 ] |
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Thanks for the quick response, as it does not necessarily seem like the texture pack is the issue (but it could still be), this ticket will be closed as invalid. It is nothing wrong with your report but crashes like this are automatically logged and sent to Mojang now and we have been instructed to close these tickets as invaild. |
| Comment by Liam Jackson [ 28/Jan/17 ] |
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No, there are no resource packs applied at the world level, or at the game level. Still crashes when I try either loading an existing world, or creating a new world. |
| Comment by [MCPE Mod] Dr.Awesome4333 [ 28/Jan/17 ] |
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Does the world you are trying to load have a resource pack applied at a world level? If so try removing that and see if that lets you play at least. |