[MCPE-19643] Game downloaded yesterday. Played for 1 hr then froze. Will not load now. Created: 06/Jan/17  Updated: 04/May/17  Resolved: 04/May/17

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 1.0.0
Fix Version/s: None

Type: Bug
Reporter: Graham Howell
Resolution: Invalid Votes: 0
Labels: None

Confirmation Status: Unconfirmed
Platform: Tablet - Android - Other (Specify in description)

 Description   

Just yesterday, I downloaded MCPE (v1.0.016) from the Playstore onto a "Pendo" pad running Android v4.0.4.
It installed okay and played okay for an hour or so, then the screen suddenly froze. Had to shutdown device. Restarted device, but now the game will not load at all. The screen goes blank for 20 seconds or so then home page appears. I tried to "force stop" the APP and clear cache but to no avail.
As it cost $8.99 to download, I do not want to reinstall and pay again!.
Anyone got any ideas? ( This is for my 10 yr old son and he is devastated as he has waited so long to get the game).



 Comments   
Comment by [Mojang] Mega_Spud (Jay Wells) [ 04/May/17 ]

Thank you for your report!

Crashes such as these are now logged automatically, so will be investigated further by the development team internally.

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