[MCPE-19578] Crashes on Splash Screen Created: 01/Jan/17  Updated: 07/Feb/18  Resolved: 07/Feb/18

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 1.0.0
Fix Version/s: None

Type: Bug
Reporter: Joe Stone
Resolution: Cannot Reproduce Votes: 0
Labels: None

Confirmation Status: Unconfirmed
Platform: Windows

 Description   

Just purchased this through the Windows APP store and had trouble downloading it initially (wouldn't download after purchase). I restarted the computer and app downloaded and installed. When opening the app, the Mojang splash screen appears and then immediately crashes. I've tried restarting the computer multiple times, but nothing works. There are no mods either.

Here is my current system setup:

Processor: Intel Core i5-2540M CPU @ 2.6GHz
RAM: 8GB
System Type: 64-bit, x64 based processor

Not sure if this helps at all, but I have another and a much newer laptop running Windows 10 (Home edition) - it runs much incredibly slower than my computer - but runs Minecraft just fine. It's system has the following:

Processor: AMD A6-6310 APU with AMD Radeon R4 Graphics
RAM: 4GB
System Type: 64 bit, x64 based processor



 Comments   
Comment by [Mojang] Mega_Spud (Jay Wells) [ 07/Feb/18 ]

Cleaning up old tickets: This ticket has not been updated recently (1 year+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue, then please comment below and update the ticket description following the Issue Guidelines.

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