[MCPE-16652] Cannot Choose Custom Skin, or change between Steve and Alex Created: 29/Aug/16  Updated: 27/Jul/17  Resolved: 24/Feb/17

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 0.15.90.0, 0.15.90.1, 0.15.90.2, 0.15.90.7, 0.16.0, 0.16.1, 0.16.2
Fix Version/s: 0.15.90.7, 1.0.3

Type: Bug
Reporter: Christopher Clements
Resolution: Fixed Votes: 16
Labels: GUI, crash, menu, skin

Attachments: PNG File Screenshot_20160830-111044.png     PNG File Screenshot_20160916-091451.png     PNG File Screenshot_20160916-141748.png    
Issue Links:
Duplicate
is duplicated by MCPE-16325 can't change skin Resolved
is duplicated by MCPE-16673 Skin bug Resolved
is duplicated by MCPE-16683 Stuck as Alex Skin Resolved
is duplicated by MCPE-16706 Inability to use custom skins in mcpe... Resolved
is duplicated by MCPE-16709 I can't apply my skin Resolved
is duplicated by MCPE-16734 Custom skins dont load Resolved
is duplicated by MCPE-16754 Skin problems Resolved
is duplicated by MCPE-16773 Can't change skin Resolved
is duplicated by MCPE-16808 Can't see the Default or custom skins... Resolved
is duplicated by MCPE-16844 Unable to have custom skins Resolved
is duplicated by MCPE-16912 Trying to change skins to a custom on... Resolved
is duplicated by MCPE-16981 The skin bug on selection Resolved
is duplicated by MCPE-17027 Can't Import Custom skins. Resolved
is duplicated by MCPE-17423 Selecting the skins button crashes th... Resolved
is duplicated by MCPE-17568 When I try to change my skin it crash... Resolved
is duplicated by MCPE-17609 Crash when trying to open skin menu Resolved
is duplicated by MCPE-17736 Coat hanger for skins Resolved
is duplicated by MCPE-17802 Crash,if you want change your Skin Resolved
is duplicated by MCPE-17805 using coat hanger crashes game. was f... Resolved
is duplicated by MCPE-17925 Crashed Resolved
is duplicated by MCPE-17937 Skin Menu=Game Crash Resolved
is duplicated by MCPE-17972 a crash problem in minecraft 0.16.1 Resolved
is duplicated by MCPE-17989 Click on button on the home screen of... Resolved
is duplicated by MCPE-18007 Can't load worlds or change skins Resolved
is duplicated by MCPE-18106 Pressing skin button crashes game Resolved
is duplicated by MCPE-18278 skin button triggers crashes Resolved
is duplicated by MCPE-18442 MineCraft Pocket Edition cannot chang... Resolved
is duplicated by MCPE-18448 cant Change my skin or update my MCPE... Resolved
is duplicated by MCPE-18710 Switching characters Resolved
is duplicated by MCPE-18743 When I click the button to change my ... Resolved
is duplicated by MCPE-18747 Can't change skin Resolved
is duplicated by MCPE-18748 Can't change skin Resolved
is duplicated by MCPE-18756 Skin won't change Resolved
is duplicated by MCPE-18761 Crashes when click coat hanger icon t... Resolved
is duplicated by MCPE-18795 Crash when click to change skin Resolved
is duplicated by MCPE-18834 Skin Changer Resolved
is duplicated by MCPE-18952 0.16.2 Pocket Edition Crash when clic... Resolved
is duplicated by MCPE-18965 In Minecraft Pe every time I try to c... Resolved
is duplicated by MCPE-18966 Unable to change skin Resolved
is duplicated by MCPE-18992 Tapping the hanger button causes game... Resolved
is duplicated by MCPE-18993 annoying skin glitch Resolved
is duplicated by MCPE-19108 The game crashes when pressing the 'S... Resolved
is duplicated by MCPE-19120 When I push the hanger option on the ... Resolved
is duplicated by MCPE-19177 Game crashes whenever i want to chang... Resolved
is duplicated by MCPE-19204 Can't change my skin Resolved
Relates
relates to MCPE-16647 0.16 beta crashes on launch Resolved
relates to MCPE-16971 skin choose warning glitch Resolved
Confirmation Status: Confirmed
Platform: Tablet - Android - Other (Specify in description)
CHK:

 Description   

Update for 0.16.0
Using the 'Hanger' button to change skins causes some devices to crash.

rplatham Updated after half fix in 0.15.90.7:

To see the "Choose New Skin" button to select a custom skin, the player must first tap on the grey space to the right of the Alex and Steve models. On some devices, that space shows a solid grey model (making this step more obvious) like this. But on some devices, that model does not appear, like this.

I expected that the blank grey model would always appear or the "Choose New Skin" would always appear.

Original description

Effects Samsung Galaxy Tab A (SM-T350) & Samsung Galaxy Tab 4 (SM-T230NU)

Steve and Alex skins are invisible and you cannot Choose a custom skin



 Comments   
Comment by Zeb [ 27/Jul/17 ]

MewTwoPlays, try updating to 1.1.4 and see if that fixes your problem.

Comment by William Bruce [ 27/Jul/17 ]

I have a bug where
1. I can't change my name
2. The game crashes whenever I try to use a custom skin
The version I'm using OR on is 1.1.2 on Kindle Fire. Please, does anyone know how to fix this? I've tried deleting Minecraft, deleting apps and photos, even deleting the skin finder app! I don't know what the problem is!

Comment by Zeb [ 29/Mar/17 ]

KawaiiKitty1170 Could you provide a screenshot? This may be a new, unrelated bug.

Comment by Amy Pennington [ 28/Mar/17 ]

When I updated to 1.0.5 the bug appears to have came back. I can not chose a custom skin, but I can change from Steve to Alex.. :/

Comment by Elainedel [ 15/Mar/17 ]

It appears to be fixed in 1.0.5.3. I can choose and use custom skins again after updating to 1.0.5.3, gallery option pops up after clicking the choose new skin option like normal again.

Comment by Zeb [ 13/Mar/17 ]

Elainedel, that sounds like a brand new, separate bug to me, unrelated to this issue. I'd suggest reporting this problem in a new ticket, unless someone else has already done so.

Comment by Elainedel [ 13/Mar/17 ]

I can't change to a custom skin anymore since updating to beta 1.0.5. When I try to click "choose new skin", nothing happens (gallery menu doesn't show up). In the previous version 1.0.4 I was still able to change skins. (Device: Samsung Galaxy Tab 3V aka SM T116 NU, with Android 4.4.4 Kitkat)

Comment by Jonathan Hanzel [ 25/Feb/17 ]

This was fixed in 1.0.2, ever since that update, there haven't been any issues with changing skins

Comment by Zeb [ 24/Feb/17 ]

Since I've been unable to reproduce this bug, and heard of no reports of any of the various issues relating to changing your skin, I think it is safe to say that this bug is gone. Resolving as fixed!

Comment by [Mojang] Mega_Spud (Jay Wells) [ 16/Dec/16 ]

Does this issue still affect the latest version (1.0.0.7)? Please reply if it does.

Comment by Michael Hanson [ 07/Dec/16 ]

Felix michael andersmith, have you been backing your phone up?

Comment by Felix michael andersmith [ 05/Dec/16 ]

10 minutes before my issue...i would never crash at all...i go to change my skin and then the game crashes...and I cant change my skin now...

Comment by Bartend [ 02/Dec/16 ]

I had an HTC 8 with this problem. Clicking on the hanger icon on the home screen to change my skin caused MCPE to crash. While following the suggestion from @sehyum-kim I noticed that the existing custom.png was 0 bytes. Perhaps this is the real problem? Following the instructions did allow me to customize my skin.

Comment by Sehyun-Kim [ 29/Nov/16 ]

There is another way to change skin
but it works on Android only
(i don't know if this works on iOS)
1. using app - that manage files - go to the games/com.mojang/minecraftpe
2. open "option.txt"
3. change "game_skintypefull : Standard_Steve(or Alex)" on line 10 to "Standard_Custom"
4. and close that text file, go to the minecraftpe folder, put your skin file here and rename it to "custom.png"
5. now play minecraft!

Comment by Michael Hanson [ 29/Nov/16 ]

I HAVE FOUND A WAY TO FIX THIS BUG, AND IT LEAVES ALL OF YOUR SETTINGS AND WORLDS UNTOUCHED! However you need to have been backing-up... Sorry... Find one that has one with an older version of Minecraft on it. BUT FIRST, BEFORE ANYTHING ELSE, BACK UP YOUR PHONE!!!!! When that's done, restore the backup with an older version of the game and open Minecraft. Tap the skin button and select custom skin, choose whatever skin you want that is in your gallery. Close Minecraft, restore the most recent backup (the one you saved prior to this) and reopen Minecraft, this should fix it. If it doesn't or if you don't have a backup with an older version of Minecraft, try the way that the Mod Mega_Spud suggested.

Comment by Brendan [ 13/Nov/16 ]

My Kindle Fire 7 HD crashes too.
Please fix this devs!

Comment by endex9800 [ 06/Nov/16 ]

Andrew me too

Comment by Andrew Gledhill [ 06/Nov/16 ]

Tapping the hanger button to change skin crashes Minecraft. I have a Samsung Galaxy Tab 3 (SM-T550) and I am stuck as Steve since the 0.16 update. The 0.16.1 update didn't fix the issue. Will a future update automatically fix this?

Comment by c c page [ 05/Nov/16 ]

This only happens on our fire tablet. It seems to have been fixed a few times and then it breaks again. It is currently broken. Clicking the coat hanger now causes the game to crash completely. New skins can be selected if you choose a mojang skin via the shop. Player name cannot be changed from Alex. A recent update, just installed, has not resolved the issue. Thank you.

Comment by [Mojang] Mega_Spud (Jay Wells) [ 25/Oct/16 ]

I managed to fix the 'Hanger' crash by uninstalling and then deleting all of the com.mojang files before reinstalling. If you do this be sure to back up your worlds first, and reinstall them afterwards.

Comment by Zeb [ 25/Oct/16 ]

Clicking the hanger button crashes my Samsung Galaxy S4.

Comment by Annaleigh Smith [ 25/Oct/16 ]

I have the same problem. I have a Samsung Galaxy Tab 3 (SM-T310) and I am stuck as Alex since the 0.16 update. It just crashes when I push the hanger button.

Comment by [Mojang] Mega_Spud (Jay Wells) [ 22/Oct/16 ]

On both of my Samsung Galaxy Tab a6 Tablets (SM-T280), tapping the hanger button to change skins causes the game to crash / force close, meaning that you are unable to change from the default Steve skin.

Comment by Joseph Mazelin [ 28/Sep/16 ]

I cannot duplicate this on my device. Might be how the program files were arranged and may be either misplaced or outdated. I'll test this and get back to this as soon as possible. My device: Samsung Galaxy Tab 4 10.1

Comment by rplatham [ 16/Sep/16 ]

This issue still occurs for some users, including myself.

Tested on mcpe 0.15.90.7 on Samsung Galaxy S6 (SM-G920W8), Android 6.0.1.

I tried changing the GUI size to all different settings, but the custom skin button just won't appear. Tapping where it should be (or up higher in case it was just up off the screen) did not do anything.

Comment by Mr. Monkey [ 16/Sep/16 ]

Fixed in 0.15.90.7 (0.16.0 beta build 4)

Comment by Marioipod (Inactive) [ 12/Sep/16 ]

Same thing happens to me. Thank you for reporting this.

Comment by Ryan Crick [ 12/Sep/16 ]

Confirmed on Amazon Kindle Fire HD 6, Fire OS 5.1.2. Can't choose a custom skin

Comment by EnderMamma [ 06/Sep/16 ]

Me too! My device is Moto G2 Android 6.0. I cant change skin and chat is very slow.

Comment by Darkness202 [ 06/Sep/16 ]

This happened to me too. My device is Xiaomi Redmi 1S.

Comment by Paul Hunnisett [ 03/Sep/16 ]

Confirmed on LG G3 on Android 6

Comment by Elainedel [ 03/Sep/16 ]

Happens to me too (Samsung SM T116NU also known as Samsung galaxy Tab 3V, with Android Kitkat 4.4.4)

Comment by Zeb [ 03/Sep/16 ]

Not occurring in 0.15.90.2 on Acer B1-750. (Intel HD Graphics for BayTrail, Android 4.4.4.) However, this Reddit post seems to confirm that other people are experiencing this bug as well:

https://redd.it/50t0in

Comment by Mr. Monkey [ 01/Sep/16 ]

Cause it is not fixed

Comment by assem amr [ 31/Aug/16 ]

Why is this reopened

Comment by Bayer Florian [ 30/Aug/16 ]

For me Steve and Alex are just blank and not selectable.

Comment by Sehyun-Kim [ 30/Aug/16 ]

me too

Comment by Mr. Monkey [ 29/Aug/16 ]

When you open the minecraft skins screen it says choose skin but if you click anywhere like on a different skin you can choose it but if it is Steve or when you open the skins screen and click costome before you tap any skin cause if you do you can't click the button unless so u exit the menu and go back in it then you pick your skin and then it all ways only says chose model for Alex not the skin you picked

Comment by Christopher Clements [ 29/Aug/16 ]

I cannot select any option to choose a Custom skin

Comment by rplatham [ 29/Aug/16 ]

Please provide more details. For example, I think you mean that clicking Choose New Skin allows you to select a skin, but you always get an error message stating "That's not a minecraft skin, silly."

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