[MCPE-16572] App will not open Created: 16/Aug/16 Updated: 03/Jan/18 Resolved: 03/Jan/18 |
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| Status: | Resolved |
| Project: | Minecraft (Bedrock codebase) |
| Component/s: | None |
| Affects Version/s: | 0.15.6 |
| Fix Version/s: | None |
| Type: | Bug | ||
| Reporter: | Jesse Grata | ||
| Resolution: | Cannot Reproduce | Votes: | 0 |
| Labels: | None | ||
| Confirmation Status: | Unconfirmed |
| Platform: | Tablet - Android - Amazon Kindle Fire HD |
| Description |
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I cannot open the app. It was working then all of the sudden one day it would not open. When I try to open the app the screen goes black for a while like usual but then says "it is not responding and gives an option to wait or cancel". I've tried waiting but no matter what it just goes back to the home screen of my kindle where I started. |
| Comments |
| Comment by [Mojang] Mega_Spud (Jay Wells) [ 03/Jan/18 ] |
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This ticket has been resolved as 'Cannot Reproduce' as it has no response was received recently. |
| Comment by rplatham [ 24/Aug/16 ] |
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Hi biggtank@windstream.net Can you use a file explorer to find the folder com.mojang? If so, copy the minecraftWorlds folder (so you don't lose your worlds) then uninstall MCPE and delete com.mojang. Then reinstall MCPE, put your Kindle into airplane mode (in case something XBox Live is the issue) and open MCPE. If the game opens to main menu, quit and restore your minecraftWorlds folder, then try opening MCPE again and try opening a world. If that works, quit and turn off airplane mode. Please comment back if this has been fixed or not. |