[MCPE-16572] App will not open Created: 16/Aug/16  Updated: 03/Jan/18  Resolved: 03/Jan/18

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 0.15.6
Fix Version/s: None

Type: Bug
Reporter: Jesse Grata
Resolution: Cannot Reproduce Votes: 0
Labels: None

Confirmation Status: Unconfirmed
Platform: Tablet - Android - Amazon Kindle Fire HD

 Description   

I cannot open the app. It was working then all of the sudden one day it would not open. When I try to open the app the screen goes black for a while like usual but then says "it is not responding and gives an option to wait or cancel". I've tried waiting but no matter what it just goes back to the home screen of my kindle where I started.
I don't know if it has anything to do with this but when it stopped working it was the day after I downloaded the app "Super skins for Minecraft". I played Minecraft the day I downloaded it with the Mario skin and then the next day it would not open. I tried deleting the Super skins app and then reinstalling Minecraft but it did not work.
Everything I tried is as folows: deleting the data from Minecraft, reinstalling Minecraft, deregistering and then reregistering my Kindle and deleting the Super skins app.
I have 3 of the exact same Kindles and Minecraft works on 2 but not on this one. Please let me know if you can help.Thanks



 Comments   
Comment by [Mojang] Mega_Spud (Jay Wells) [ 03/Jan/18 ]

This ticket has been resolved as 'Cannot Reproduce' as it has no response was received recently.

Comment by rplatham [ 24/Aug/16 ]

Hi biggtank@windstream.net Can you use a file explorer to find the folder com.mojang? If so, copy the minecraftWorlds folder (so you don't lose your worlds) then uninstall MCPE and delete com.mojang. Then reinstall MCPE, put your Kindle into airplane mode (in case something XBox Live is the issue) and open MCPE. If the game opens to main menu, quit and restore your minecraftWorlds folder, then try opening MCPE again and try opening a world. If that works, quit and turn off airplane mode.

Please comment back if this has been fixed or not.

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