[MCPE-16437] crashing after update Created: 02/Aug/16  Updated: 09/Aug/16  Resolved: 09/Aug/16

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 0.15.4
Fix Version/s: None

Type: Bug
Reporter: Star Lanier
Resolution: Duplicate Votes: 0
Labels: None

Issue Links:
Duplicate
duplicates MCPE-14125 MCPE crashes on startup Resolved
Confirmation Status: Unconfirmed
Platform: Tablet - Windows 10 - Other (Specify in description)

 Description   

my game crashes at the mojang logo this has been going on since like a week after it updated if I click on the screen it just crashes instantly
also I have a transverse laptop



 Comments   
Comment by [Mojang] Mega_Spud (Jay Wells) [ 09/Aug/16 ]

Thanks for your report! This is however a Duplicate of MCPE-14125 – If you have not, please use the search function in the future, to see if your bug has already been submitted, as currently over 47% of tickets are being closed as duplicate.

Comment by [Mojang] MissMarzenia (Aleksandra Zajac) [ 04/Aug/16 ]

Star, please try to answer all questions, we can't help you if you will not provide more info.
Your graphic card will display if you follow the steps:
1. Click start
2. Type dxdiag and press enter
3. Go to the Display tab and check the Name property.

Comment by Star Lanier [ 03/Aug/16 ]

Toshiba satellite L15w-b1302 no beta no texture just vanilla I don't know how to find detailsto my graphics card
ps it still crashing

Comment by rplatham [ 03/Aug/16 ]

Please ensure you do not have any third party texture packs or mods installed and uninstall any you might have used in the past. Then try disabling your wifi and ethernet connections then starting the game. If MCPE still crashes, re-enable those connections, sign out of xbox live from Windows 10, disable wifi and ethernet again, and try restarting MCPE.

If you are still crashing, please provide your laptop model and graphics card details. Also try updating windows 10 and tell us if you are running beta testing builds of Windows 10.

Comment by Star Lanier [ 03/Aug/16 ]

yes even if I have internet it will crash

Comment by [Mojang] MissMarzenia (Aleksandra Zajac) [ 03/Aug/16 ]

Do you have access to internet on the laptop?

Generated at Sat Jan 11 15:11:33 UTC 2025 using Jira 9.12.2#9120002-sha1:301bf498dd45d800842af0b84230f1bb58606c13.