[MCPE-16437] crashing after update Created: 02/Aug/16 Updated: 09/Aug/16 Resolved: 09/Aug/16 |
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| Status: | Resolved |
| Project: | Minecraft (Bedrock codebase) |
| Component/s: | None |
| Affects Version/s: | 0.15.4 |
| Fix Version/s: | None |
| Type: | Bug | ||
| Reporter: | Star Lanier | ||
| Resolution: | Duplicate | Votes: | 0 |
| Labels: | None | ||
| Issue Links: |
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| Confirmation Status: | Unconfirmed | ||||||||
| Platform: | Tablet - Windows 10 - Other (Specify in description) | ||||||||
| Description |
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my game crashes at the mojang logo this has been going on since like a week after it updated if I click on the screen it just crashes instantly |
| Comments |
| Comment by [Mojang] Mega_Spud (Jay Wells) [ 09/Aug/16 ] |
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Thanks for your report! This is however a Duplicate of |
| Comment by [Mojang] MissMarzenia (Aleksandra Zajac) [ 04/Aug/16 ] |
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Star, please try to answer all questions, we can't help you if you will not provide more info. |
| Comment by Star Lanier [ 03/Aug/16 ] |
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Toshiba satellite L15w-b1302 no beta no texture just vanilla I don't know how to find detailsto my graphics card |
| Comment by rplatham [ 03/Aug/16 ] |
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Please ensure you do not have any third party texture packs or mods installed and uninstall any you might have used in the past. Then try disabling your wifi and ethernet connections then starting the game. If MCPE still crashes, re-enable those connections, sign out of xbox live from Windows 10, disable wifi and ethernet again, and try restarting MCPE. If you are still crashing, please provide your laptop model and graphics card details. Also try updating windows 10 and tell us if you are running beta testing builds of Windows 10. |
| Comment by Star Lanier [ 03/Aug/16 ] |
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yes even if I have internet it will crash |
| Comment by [Mojang] MissMarzenia (Aleksandra Zajac) [ 03/Aug/16 ] |
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Do you have access to internet on the laptop? |