[MCPE-15956] XBox live "child" accounts cannot connect to realms server Created: 28/Jun/16  Updated: 22/Nov/19  Resolved: 17/Aug/16

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 0.15.0
Fix Version/s: 0.15.6

Type: Bug
Reporter: Michael Drewry
Resolution: Done Votes: 0
Labels: realms, xbl

Confirmation Status: Unconfirmed
Platform: Phone - iOS - iPhone 6

 Description   

I subscribed to Minecraft Realms and created a Realms server. this required that I create and sign into a Microsoft XBox live account on my phone.
Logging into created realm works fine for me. I invite friends to join the realms server and discover that some friends cannot join the server after accepting the invite.

In troubleshooting I discovered that only people who have an XBox live "child" account cannot log into the realm. People with an XBox "adult" account can log into the realm with no errors. Furthermore, if a "child" account attempts to log into the realm it will disconnect all currently logged in players and make the realm unavailable for login for up to 10 minutes.

I further tested this by converting an XBox "child" account into an "adult" account by changing the account birth date and found that they were then able to log into the realm.

This was tested on iOS, android, and Windows 10 and all versions have the same problem.



 Comments   
Comment by Jeanne Yearton [ 22/Nov/19 ]

Help, cannot log in.  I am horrible at computers.  I cannot figure this out!

Comment by Creeperman1524 [ 10/Sep/16 ]

As of 9/10/16, I cannot connect to MY OWN REALM, my friends can but sometimes can't as well, I won't be so sure about that this was resolved!

Comment by Michael Drewry [ 11/Aug/16 ]

As of 8/11/2016 it appears that connecting to the realm is working for all users.

Comment by AMAN4700 [ 08/Aug/16 ]

Please respond and add the current version if you can reproduce this issue.

Comment by Michael Drewry [ 02/Jul/16 ]

UPDATE: As of 6/30/16 no one other than me is able to connect to the realm server that I created. Also anyone attempting to connect to the server kicks me off of the realm. (apparently crashes the realm as I cannot reconnect for several minutes after)

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