[MCPE-15632] Crash when opening Win 10 Edition Created: 18/Jun/16 Updated: 03/Oct/18 Resolved: 03/Aug/16 |
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| Status: | Resolved |
| Project: | Minecraft (Bedrock codebase) |
| Component/s: | None |
| Affects Version/s: | 0.15.0 |
| Fix Version/s: | 0.15.4 |
| Type: | Bug | ||
| Reporter: | Matt | ||
| Resolution: | Fixed | Votes: | 2 |
| Labels: | crash | ||
| Attachments: |
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| Confirmation Status: | Unconfirmed |
| Platform: | Windows |
| Description |
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Well, I open Minecraft Windows 10 Edition and it Crashes on start up! I did everything I could to Fix that but there wasn't anything I could do. Can you try to fix it? |
| Comments |
| Comment by Dmitry Khavilo [ 29/Jul/16 ] |
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Verified, Fixed in 0.15.4 |
| Comment by Matt [ 02/Jul/16 ] |
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I still cant get on |
| Comment by kaleb418 [ 02/Jul/16 ] |
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Thank you, we have enough information for now. |
| Comment by Roman Maslov [ 02/Jul/16 ] |
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My MCW10beta is using Xbox usertag and it is latin letters, still crushing on start. What information I need to provide to locate the problem? |
| Comment by Dmitry Khavilo [ 28/Jun/16 ] |
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Ok, a quick update on Wife's PC (Win10x64 Home Russian Single Language). |
| Comment by Dmitry Khavilo [ 28/Jun/16 ] |
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I have Plastic texture pack on a PC that it's working on and they cause no problems, just the non-latin user. PC with the issue has no texture packs installed. |
| Comment by gatharian [ 27/Jun/16 ] |
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wmmorgun Do you have any texture packs added to your game? For example plastic or city? |
| Comment by Dmitry Khavilo [ 27/Jun/16 ] |
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@rplatham On the Home RU SL (Wife's computer) it doesn't work in any case, i've tried uninstalling in all accounts and install from latin one and none helped. |
| Comment by rplatham [ 27/Jun/16 ] |
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wmmorgun Can you try running the game from your Win10x64 Home Russian Single Language PC on a user account that has latin only characters (e.g. admin)? Can you also try running the game from your Win10x64 Pro Russian PC on a user account that has some non-latin characters? |
| Comment by Roman Maslov [ 26/Jun/16 ] |
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Can you attach files |
| Comment by Dmitry Khavilo [ 23/Jun/16 ] |
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To add more, both PCs are running an Ethernet connection |
| Comment by Dmitry Khavilo [ 23/Jun/16 ] |
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I have the same problem on one of my computers while other didn't have any issues. I've tried to compare what are the differences. PC which has crashes is running Win10x64 Home Russian Single Language. User name has utf-8 symbols, but i've tried to run from other user that has only latin chars in it. There also Eset Smart Security running, but i've tried to disable both protection and firewall without any change. The one that's fine is running Win10x64 Pro Russian and user has latin only chars. No additional anti-virus or firewall running except system ones. What's more interesting, I've dig manifest.xml and found dependency on Name="Microsoft.VCLibs.140.00" MinVersion="14.0.23816.0", so i've made a check in a PowerShell running as admin Get-AppxPackage -AllUsers *VCLibs.140* On the PC that has crashes there are only 2 packages Microsoft.VCLibs.140.00_14.0.24123.0_x86__8wekyb3d8bbwe Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe On the PC that where the game is running file i have 4 packages: Microsoft.VCLibs.140.00_14.0.23816.0_x86__8wekyb3d8bbwe Microsoft.VCLibs.140.00_14.0.23816.0_x64__8wekyb3d8bbwe Microsoft.VCLibs.140.00_14.0.24123.0_x86__8wekyb3d8bbwe Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe Maybe this will help |
| Comment by kaleb418 [ 23/Jun/16 ] |
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Without the proper information, we can't diagnose your issue. Please disable Wi-Fi and/or any other connection you may have, and test this bug. |
| Comment by Roman Maslov [ 23/Jun/16 ] |
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file that attached to application event |
| Comment by Roman Maslov [ 23/Jun/16 ] |
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Same problem, and windows error reporting: Сигнатура проблемы: Вложенные файлы: Эти файлы можно найти здесь: Символ анализа: |
| Comment by Matt [ 21/Jun/16 ] |
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I saw no Airplane mode. Im on Desktop |
| Comment by Matt [ 20/Jun/16 ] |
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Well, Im on Desktop and I have windows 10 and there is no airplane mode. |
| Comment by kaleb418 [ 18/Jun/16 ] |
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Sorry, we do not have enough information. Please follow these steps so we can correctly diagnose your issue: |