[MCPE-15632] Crash when opening Win 10 Edition Created: 18/Jun/16  Updated: 03/Oct/18  Resolved: 03/Aug/16

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 0.15.0
Fix Version/s: 0.15.4

Type: Bug
Reporter: Matt
Resolution: Fixed Votes: 2
Labels: crash

Attachments: File Report.wer    
Confirmation Status: Unconfirmed
Platform: Windows

 Description   

Well, I open Minecraft Windows 10 Edition and it Crashes on start up! I did everything I could to Fix that but there wasn't anything I could do. Can you try to fix it?



 Comments   
Comment by Dmitry Khavilo [ 29/Jul/16 ]

Verified, Fixed in 0.15.4

Comment by Matt [ 02/Jul/16 ]

I still cant get on

Comment by kaleb418 [ 02/Jul/16 ]

Thank you, we have enough information for now.

Comment by Roman Maslov [ 02/Jul/16 ]

My MCW10beta is using Xbox usertag and it is latin letters, still crushing on start. What information I need to provide to locate the problem?

Comment by Dmitry Khavilo [ 28/Jun/16 ]

Ok, a quick update on Wife's PC (Win10x64 Home Russian Single Language).
When I tried to launch MC under latin username on my wife's PC I've actually been using an old account created on the game launch when where was the same issue. Once issue was fixed my wife switched playing from her main account (non-latin username).
After 0.15.0 I've tried to run MC on the old user without any luck, I've reinstalled and install again many times. But after I deleted this latin user and created a new one (with the same name) - game started to work finally.
So there can be other issue causing same problems, and I think it is settings from the old version like 0.12.0.0 or 0.12.0.1 which wasn't migrated correctly.

Comment by Dmitry Khavilo [ 28/Jun/16 ]

I have Plastic texture pack on a PC that it's working on and they cause no problems, just the non-latin user. PC with the issue has no texture packs installed.
I've tried to reproduce on notebook(3rd pc Win10x64 Pro RU) and it works fine on latin user name while constantly CTD after Mojang logo on non-latin.

Comment by gatharian [ 27/Jun/16 ]

wmmorgun Do you have any texture packs added to your game? For example plastic or city?
These cause the game to crash when it's launched.

Comment by Dmitry Khavilo [ 27/Jun/16 ]

@rplatham On the Home RU SL (Wife's computer) it doesn't work in any case, i've tried uninstalling in all accounts and install from latin one and none helped.
Also I've tried to play on my own computer with Pro RU with non-latin chars user and game doesn't run. But still runs fine from my latin account.
I can provide an access to the PC so dev can try to find the cause. If needed, I can provide my contact details (e.g skype).

Comment by rplatham [ 27/Jun/16 ]

wmmorgun Can you try running the game from your Win10x64 Home Russian Single Language PC on a user account that has latin only characters (e.g. admin)? Can you also try running the game from your Win10x64 Pro Russian PC on a user account that has some non-latin characters?

Comment by Roman Maslov [ 26/Jun/16 ]

Can you attach files
Microsoft.VCLibs.140.00_14.0.23816.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.23816.0_x64__8wekyb3d8bbwe
to this thread to check it out?

Comment by Dmitry Khavilo [ 23/Jun/16 ]

To add more, both PCs are running an Ethernet connection

Comment by Dmitry Khavilo [ 23/Jun/16 ]

I have the same problem on one of my computers while other didn't have any issues.

I've tried to compare what are the differences.

PC which has crashes is running Win10x64 Home Russian Single Language. User name has utf-8 symbols, but i've tried to run from other user that has only latin chars in it. There also Eset Smart Security running, but i've tried to disable both protection and firewall without any change.

The one that's fine is running Win10x64 Pro Russian and user has latin only chars. No additional anti-virus or firewall running except system ones.

What's more interesting, I've dig manifest.xml and found dependency on Name="Microsoft.VCLibs.140.00" MinVersion="14.0.23816.0", so i've made a check in a PowerShell running as admin

Get-AppxPackage -AllUsers *VCLibs.140*

On the PC that has crashes there are only 2 packages

Microsoft.VCLibs.140.00_14.0.24123.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe

On the PC that where the game is running file i have 4 packages:

Microsoft.VCLibs.140.00_14.0.23816.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.23816.0_x64__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.24123.0_x86__8wekyb3d8bbwe
Microsoft.VCLibs.140.00_14.0.24123.0_x64__8wekyb3d8bbwe

Maybe this will help

Comment by kaleb418 [ 23/Jun/16 ]

Without the proper information, we can't diagnose your issue. Please disable Wi-Fi and/or any other connection you may have, and test this bug.

Comment by Roman Maslov [ 23/Jun/16 ]

file that attached to application event

Comment by Roman Maslov [ 23/Jun/16 ]

Same problem,
WIn 10 Home edition 64-bit,
PC Desktop (i5-2320, 4Gb RAM, Nvidia Geforce GTX 550 TI),
Minecraft for WIndows 10 vesrion 0.15.0
Error event: (in russian, got to translate)
Application activation failure Microsoft.MinecraftUWP_8wekyb3d8bbwe!App. Error: Remote procedure call failure.. Additional information is in Microsoft-Windows-TWinUI/Operational journal

and windows error reporting:
Контейнер ошибки 133345722319, тип 5
Имя события: MoAppCrash
Отклик: Нет данных
Идентификатор CAB: 0

Сигнатура проблемы:
P1: Microsoft.MinecraftUWP_0.150.0.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 0.15.0.0
P4: 57552053
P5: ntdll.dll
P6: 10.0.10586.306
P7: 571af2eb
P8: c00000fd
P9: 0000000000027106
P10:

Вложенные файлы:
C:\Users\Анна Маслова\AppData\Local\Temp\WER5B38.tmp.WERInternalMetadata.xml

Эти файлы можно найти здесь:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Minecr_632c89159ddf7b751922e4eb6deba7ed27ff22_5d2ffb81_32655fbc

Символ анализа:
Повторный поиск решения: 0
Идентификатор отчета: 368f6399-8d4a-4c42-a37d-1557c4016067
Состояние отчета: 0
Хэшированный контейнер: e4981306bf8cdff12f6aad851d25c355

Comment by Matt [ 21/Jun/16 ]

I saw no Airplane mode. Im on Desktop

Comment by Matt [ 20/Jun/16 ]

Well, Im on Desktop and I have windows 10 and there is no airplane mode.

Comment by kaleb418 [ 18/Jun/16 ]

Sorry, we do not have enough information. Please follow these steps so we can correctly diagnose your issue:
1. Close Minecraft, and stop the app if still running in the background.
2. Turn on airplane mode.
3. Wait 10 seconds.
4. Start Minecraft.
Does the crash still happen?
Thanks.

Generated at Sat Jan 11 15:08:25 UTC 2025 using Jira 9.12.2#9120002-sha1:301bf498dd45d800842af0b84230f1bb58606c13.