[MCPE-15629] Cannot login to Xbox Live through MCPE even though I can login at xbox.com Created: 17/Jun/16  Updated: 28/Nov/19  Resolved: 03/Jan/18

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 0.15.0, 0.15.4
Fix Version/s: None

Type: Bug
Reporter: Uzonna Emenuel
Resolution: Cannot Reproduce Votes: 1
Labels: xbl

Attachments: PNG File 8AE18EF9-1294-44FE-83C4-3B941DB21BDE.PNG    
Issue Links:
Duplicate
is duplicated by MCPE-15810 I can't seem to be able to sign into ... Resolved
is duplicated by MCPE-15908 When I try to log in xbox live, I can't. Resolved
is duplicated by MCPE-15987 XBL Authentication failure does not p... Resolved
is duplicated by MCPE-16203 When try to sign in on Xbox live it s... Resolved
Relates
relates to MCPE-14515 Can't sign in for the second time aft... Resolved
relates to MCPE-16056 Xbox Live Account Cant Sign In Resolved
Confirmation Status: Unconfirmed
Platform: Tablet - iOS - iPad 2

 Description   

This issue may get removed due to duplication, but no one seems to have issue of just not being able to sign into Xbox Live at all. Some people can sign in once and have trouble the second time, but I can't seem to get it the first time.

Steps to Reproduce
1.Go into Minecraft PE
2.Try to sign in

It will take you to the page and allow you to try and login, but when you input your credentials and press login it gives you the error shown.

This glitch occurred when connected to WiFi and I went to Xbox.com and logged in with no trouble at all



 Comments   
Comment by Joy [ 28/Nov/19 ]

It says disconectedf from xbox pls help

Comment by [Mojang] Mega_Spud (Jay Wells) [ 03/Jan/18 ]

This ticket has been resolved as 'Cannot Reproduce' as it has no response was received recently.

Comment by AMAN4700 [ 18/Nov/16 ]

This is a bulk resolve of issues that haven't been updated to 0.16.0+ yet. Please comment below (To open the ticket) and update your affected versions. If you cannot reproduce the bug, please write in the comments so we can resolve it as "Cannot Reproduce". Thank You!

Comment by Uzonna Emenuel [ 29/Aug/16 ]

Also I confirm that this glitch is still present in MCPE 0.15.6

Comment by Uzonna Emenuel [ 29/Aug/16 ]

I can confirm that no matter which time format I use the Xbox live sign in still doesn't work.

Comment by Uzonna Emenuel [ 25/Aug/16 ]

Yes, I do use 12-hour format timing and I will change and try again

Comment by [Mojang] Adrian Östergård [ 23/Aug/16 ]

Could you please check which time format you're using on your device? If you're using the 12-hour format, please change to the 24-hour format and then try again.

Comment by Uzonna Emenuel [ 06/Aug/16 ]

Yes this affect Minecraft 0.15.4

Comment by [Mojang] Mega_Spud (Jay Wells) [ 29/Jul/16 ]

Does this affect the latest version? Please reply if it does.

Comment by Uzonna Emenuel [ 11/Jul/16 ]

The methods posted in your first comment (both the WiFi one and the location one) didn't work. As for your second comment, my iPad 2 has no "Power Saving" features.

Comment by [Mojang] Mega_Spud (Jay Wells) [ 10/Jul/16 ]

According to this post, you might be able to log in if you turn off any 'Power Saving' mode on your device.

Comment by [Mojang] Mega_Spud (Jay Wells) [ 09/Jul/16 ]

I have just had this issue using 0.15.2 on my Nexus 5 Android 6.0.1.

It's been mentioned that this is an issue with the xbox app itself (not MCPE), and there is a workaround by changing the device's Region setting:
www.minecraftforum.net/...
I don't think this will work on Android devices though, as I can't find a regional setting.

Purely anecdotal I realise, but I managed to eventually sign in by:

  • Closing the MCPE app (swipe)
  • Force stopping the xbox app (via app settings)
  • Switching Wifi off and on again
  • Starting MCPE, wait 20 seconds and tap Sign In.
Comment by Uzonna Emenuel [ 04/Jul/16 ]

(1) 6
(2) No
(3) No

Comment by Pol Abadia Conejos [ 30/Jun/16 ]

heyyyy, can you fix it? cause i've been waiting for about a month and the bug is still alive

Comment by Pol Abadia Conejos [ 28/Jun/16 ]

The problem is that I even don't have a gamertag by the fault of this bug

Comment by rplatham [ 27/Jun/16 ]

Please comment with your xbox live user IDs below (we will change the comments to be visible to Mojang and moderators only if you don't want to share your xbox live name publicly). Alternatively, please indicate the following about your XBox Live user ID:
(1) the total number of characters in your name
(2) any spaces?
(3) and non-standard keyboard characters?

Comment by Pol Abadia Conejos [ 27/Jun/16 ]

No the glitch is in the pc windows 10 too

Comment by Uzonna Emenuel [ 18/Jun/16 ]

Maybe this a glitch found only on iPads

Comment by Jarukrit Sripaploen [ 18/Jun/16 ]

I also have that same problem on my ipad air. I can sign in on xbox.com but not in minecraft

Comment by Uzonna Emenuel [ 17/Jun/16 ]

In addition, I have already tried re-downloading Minecraft PE and I had no success

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