[MCPE-15531] Crash on Mojang Logo Screen Created: 16/Jun/16  Updated: 18/Jun/16  Resolved: 18/Jun/16

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 0.15.0
Fix Version/s: None

Type: Bug
Reporter: Dimitris
Resolution: Duplicate Votes: 3
Labels: crash

Issue Links:
Duplicate
duplicates MCPE-14125 MCPE crashes on startup Resolved
Confirmation Status: Unconfirmed
Platform: Windows

 Description   

Hello Mojang ! love the 0.15.0 update, but I have a problem... On my Windows 10 Laptop, I updated Minecraft: Windows 10 Edition BETA and it crashes on the Mojang logo screen so I can't play. I will be very happy if you release an update to fix this bug



 Comments   
Comment by [Mojang] Mega_Spud (Jay Wells) [ 18/Jun/16 ]

Duplicate of MCPE-14125 Thanks for your report. This issue has already been submitted however. Please add any comments and votes to that report.

Comment by Laurent Lolive [ 17/Jun/16 ]

I have the same issue with v0.15. The windows logs seems to indicate a stack overflow exception in ntdll.dll

I've tried reinstalling the game, windows,... no results

Update : creating a new Windows user does work. I suspect this may be a problem with accented characters (I'm french) : my user directory is C:\Users\Bérénice>;

Comment by Aapo Tuiskula [ 16/Jun/16 ]

Same problem here. With so many people having this problem, they better get to fixing it.

Comment by Dean Bliss [ 16/Jun/16 ]

Unsure of the exact issue, but by removing the user account completely from Windows 10, restart and adding back resolved it.
Am able to play v15.0 now.

Comment by Dean Bliss [ 16/Jun/16 ]

I also have the same issue.
Windows 10 Edition
Started with v 14.1 - get Mojang logo and crash but when I run it again it worked fine.
Now since upgraded to v15.0 crashes all the time at Mojang logo.

Steps tried to resolve:
Uninstall the app, rebooted, reinstalled from MS Store - did not fix
Deleted the options.txt under user account - no fix
Updated Nvidia graphics driver - no fix
Log in under another user - app works fine
No special characters in username or user folder

Also run Minecraft java edition v1.10 - this works fine under the same user.
But need Windows 10 edition for user to play with friends.

Please advise!!

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