[MCPE-14515] Can't sign in for the second time after sign in the xbox account Created: 03/Jun/16  Updated: 03/Jan/18  Resolved: 03/Jan/18

Status: Resolved
Project: Minecraft (Bedrock codebase)
Component/s: None
Affects Version/s: 0.15.0 Beta build 1, 0.15.2
Fix Version/s: None

Type: Bug
Reporter: Ahmad Fareed
Resolution: Cannot Reproduce Votes: 2
Labels: xbl

Attachments: File 2016_06_03_12_30_11.mp4     PNG File button.png    
Issue Links:
Duplicate
is duplicated by MCPE-14685 Canoot connect to xbox live after con... Resolved
is duplicated by MCPE-14730 Cant Sign in Xbox live Resolved
is duplicated by MCPE-14802 I can not log my XBox Live Account (M... Resolved
is duplicated by MCPE-14922 When logging on X-box Live it crashes... Resolved
is duplicated by MCPE-14939 Cant login to xbox live Resolved
is duplicated by MCPE-14941 Crash Signed in On Xbox Live Resolved
is duplicated by MCPE-14964 Unable to login to XBOX account on An... Resolved
is duplicated by MCPE-14965 I can't log in Resolved
is duplicated by MCPE-14969 Couldn't sign-in in Xbox Live Account Resolved
is duplicated by MCPE-15045 I can't login Xbox live Resolved
is duplicated by MCPE-15439 xbox achievement sign in issue Resolved
is duplicated by MCPE-15472 Xbox live login issue Resolved
is duplicated by MCPE-15647 Loging In With microsoft account Resolved
Relates
relates to MCPE-14564 Xbox server connection Resolved
relates to MCPE-14672 Clicking Microsoft Live Icon after lo... Resolved
relates to MCPE-18070 Im having trouble signing into xbox l... Resolved
relates to MCPE-15629 Cannot login to Xbox Live through MCP... Resolved
relates to REALMS-107 Repeatedly kicked from realms, no rec... Resolved
Confirmation Status: Unconfirmed
Platform: Android

 Description   

When signed in for the first time, it is ok. After that when I've closed the app and then re-open again, sometimes I can't sign in back! It says "We tried to sign you in to your Xbox Live account, but something went wrong.". Is it a bug at microsoft or the client? Please check that



 Comments   
Comment by [Mojang] Mega_Spud (Jay Wells) [ 03/Jan/18 ]

This ticket has been resolved as 'Cannot Reproduce' as it has no response was received recently.

Comment by AirCrade [ 03/Dec/16 ]

It seems that I have the same problem but in my case, when I try to sign in, the Xbox Live crashes and it instantly take me back to the MCPE title screen. When I try to sign in again, it did the same thing. I hope that anyone have the solution on this problem.

Comment by fapizm [ 19/Nov/16 ]

im on 0.16.1 AND IT STILL DOESNT WORK , well , here is what i think , it is because its installed from third party stores mabye

Comment by [Mojang] Adrian Östergård [ 14/Oct/16 ]

Please reply and update affected versions if you're still able to reproduce this issue.

Comment by [Mojang] Mega_Spud (Jay Wells) [ 10/Jul/16 ]

According to this post, you might be able to log in if you turn off any 'Power Saving' mode on your device.

Comment by Mark [ 10/Jul/16 ]

MY SOLUTION:

I was seeing the following error messages on iPad:
"Make sure you're online, then try again. We can't connect right now."
"We tried to sign you in to your Xbox Live account, but something went wrong."

I was never able to login before, though... so my problem is slightly different than the description above.

I also tried installing the Xbox app but that didn't solve the problem (at least not initially).

I found that the problem was that my iPad had website restrictions enabled (so that only a dozen or so white-listed websites were accessible through Safari). Once I removed the website restrictions in the iPad settings, I was able to login to Xbox Live.

When doing so, it popped me into the Xbox app that I had just installed to login, so maybe that needs to be installed too?

Hope this helps.

Comment by Pol Abadia Conejos [ 30/Jun/16 ]

but this isn't only in ipad, its in windows 10 too

Comment by Tom Quinn [ 14/Jun/16 ]

Christian,
My friend has an iPad as well, and she downloaded the new update and was able to log in but she had to do it immediately after the download finished if that helps. I tried reinstalling the app but again, had no success.

Comment by Tom Quinn [ 14/Jun/16 ]

Christian,
I have tried your method several times, with no success.
I hope this is fixed by mojang soon!

Comment by Christian Daniel Lewis [ 14/Jun/16 ]

Oh, sorry.
I hadn't realized that the update had rolled out for the iOS devices.
Yes, I beleive that a swipe would be as much of a close as you can get without a third party app.
The other steps should be unhindered by this lack of a feature.

Comment by Tom Quinn [ 14/Jun/16 ]

Christian,
As I am on an iPad, do I just double click the home button and swipe minecraft closed to do the equivalent of force close?

Comment by Christian Daniel Lewis [ 14/Jun/16 ]

Tom, please try these steps:
1. Go into settings>applications>minecraft and force stop the application.
2. Make sure your device is connected to wifi that is able to connect to the internet.
3. Start the app Minecraft PE and wait for one full minute without doing anything.
If, during this minute, the button that says, "Sign In" turns into a button that has a person with a speech bubble, click Settings, then check if your gamertag shows in the settings.
4. If, after a minute, it does not change, click on Sign In and proceed to sign in.
5. After signing in, if you get the error message, close the app (no need to force stop it), and repeat step 3.
If it doesn't work after those steps, please report back here to tell us this.
Thank you Tom! Hope this works for you!

Comment by Tom Quinn [ 14/Jun/16 ]

I cannot log in to Xbox live to start with on MCPE. I can log in on my Mac and on Xbox.com. I have created 3 other Xbox accounts and all of them say

Sorry, something went wrong. Give it another try, or try on Xbox.com

Any help would be greatly appreciated

Comment by Suwarna Adhi [ 09/Jun/16 ]

1. Don't work. need 3rd's party program for me to login to XBOX Account.
2. Are you try to login with WiFi or mobile data? Will NOT work if you use mobile data. Use third's party program if you want to login when using mobile data.

Comment by kaleb418 [ 08/Jun/16 ]

Ok, will resolve as Fixed if this fixes the problem for everyone. Please comment if Mega_Spud's above method for fixing doesn't work.

Comment by [Mojang] Mega_Spud (Jay Wells) [ 08/Jun/16 ]

OK having researched this a bit more, apparently it just takes a bit of time to log in to XBL.

When you open Minecraft, instead of hitting the "Sign In" button, just wait around 30 seconds for the button to change as pictured. You are then logged in and you can use the XBL functionality. (it remembers your login details from the first time you logged in)

This should also enable you to open worlds that would crash after 10 seconds or so.

Comment by 박승준 [ 08/Jun/16 ]

Your Xbox account should be settings to the United States nationality and shall have an adult.
(I'm not good at English. So please understand no matter they made a mistake)

Comment by [Mojang] Mega_Spud (Jay Wells) [ 07/Jun/16 ]

Confirmed on Samsung SM-T520

Signed in successfully initially, but after restarting the MCPE app, it would not allow me to log in again.

Comment by Christian Daniel Lewis [ 06/Jun/16 ]

I am having the same issue... Error message is: We tried to sign you into your xbox live account, but something went wrong. I am on a Samsung Galaxy S6 running Android Marshmellow with the beta version downloaded through Google Play...

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