[MC-7109] Verification eMail Never Arrives Created: 11/Jan/13  Updated: 18/Jul/22  Resolved: 11/Jan/13

Status: Resolved
Project: Minecraft: Java Edition
Component/s: None
Affects Version/s: Minecraft 1.4.7
Fix Version/s: None

Type: Bug
Reporter: Bob Evans Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: email, purchase, verification
Environment:

Multiple. I have tried from 2 Macintosh's and 2 Windows 8 machines. I have also used multiple browsers and multiple email clients.


Confirmation Status: Unconfirmed

 Description   

I have been trying to buy Minecraft for over a week. I go to minecraft.net, I select to buy. It indicates I should create an account. I did. Then, I select to buy, it says I need to verify my email per the email that was sent. It is never received. I have tried many times by asking it to resend. It does not got to my spam folder and the email address is correct.

I have subsequently bought a code card from Walmart thinking this might help. But, apparently, I need to essentially go through the same process with the email verification to use the code card.

I have tried to find an email address for support. None found.
I have tried to use the forum, same problem with email verification.
I have tried to find a phone number, none found.
I have tried appealing for help via your facebook page, and twitter.

I know thousands of people are playing Minecraft and I must be doing something stupid. But, I can't figure it out.



 Comments   
Comment by matheusmiranda [ 18/Jul/22 ]

 i need the mojang account support email too, you can send me ?

 

Comment by Boyang lee [ 26/Apr/20 ]

its not showing in my inbox or spam folder

Comment by Bob Evans [ 11/Jan/13 ]

I found the mojang account support email after more digging. Thanks.

Comment by Bob Evans [ 11/Jan/13 ]

I can NOT find any support there for this.

I have tried to find an email address for support. None found.
I have tried to use the forum, same problem with email verification.
I have tried to find a phone number, none found.
I have tried appealing for help via your facebook page, and twitter.

At least you see that I am here. Can you not take 5 minutes have someone who can do something email me or give me an email to where I can tell someone that can do something that something needs to be done?

This is incredible.

Comment by Tails [ 11/Jan/13 ]

This is a technical support issue; this site is for bug reports only. For technical support please use the Mojang Support Center.

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