[BDS-9794] Over 30$ worth of purchases gone Created: 13/Nov/20  Updated: 16/Nov/20  Resolved: 16/Nov/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.16.40
Fix Version/s: None

Type: Bug
Reporter: Kolynn James Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None

Confirmation Status: Unconfirmed

 Description   

Saved purchases to Microsoft account and ALL of my purchases including the "mine coins" are gone. A multi 'billion'? Million? Company can't even function well enough to keep simple things like this from happening? I need a proper and approved method of fixing this. Because I've seen hundreds of people say they've been led down a rabbit hole of "ask Microsoft for help- ask mojang for help" "not our problem" kind of useless attitude. If my purchases can't be refunded I'd appreciate the game to be refunded which is sad because I do genuinely enjoy it but it's not worth losing money. 



 Comments   
Comment by IonicEcko [ 16/Nov/20 ]

Thank you for your report!
However, this issue is Invalid.

This is an account issue. As volunteers here on the bug tracker we do not have the tools to help you on this tracker. This tracker is only for bugs with the gameplay as we are not Mojang employees and have no access to your account.

Please contact Mojang Customer Support who should be able to assist with this issue.

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