[BDS-9559] Can’t login in new iPad - stuck showing old login email after setting up new ipad. Cannot change login email on minecraft build 4717539 Created: 26/Oct/20  Updated: 01/Nov/20  Resolved: 01/Nov/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.16.40
Fix Version/s: None

Type: Bug
Reporter: Billy Chow Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None

Attachments: JPEG File D3A237BB-B0C0-4ECA-A5D2-EDF510071D21.jpeg    
Confirmation Status: Unconfirmed

 Description   

Just setup a new iPad Pro and cannot change the default login in Minecraft. It’s stuck on the old login and doesn’t give me an option to try a different email. See attachments.

Things I’ve tried:
1. Login into the xbox live account in safari and chrome

2. Cleared login settings in profile section in minecraft

3. Uninstall and install a few times

 

PLEASE HELP!



 Comments   
Comment by IonicEcko [ 01/Nov/20 ]

Thank you for your report!
However, this issue is Invalid.

This is an account issue. We do not have the tools to help you on this tracker.

Because the issue appears to be caused by a change in your security details that is pending you may have better luck speaking to Microsoft (or Xbox) support. Alternatively if they are unable, Mojang Customer Support may be able to help.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 BDS Wiki – 📖 FAQs

Comment by Bernardo Gomes Negri [ 27/Oct/20 ]

For problems related to your Microsoft account, go to Microsoft support.

Also, try to click "cancel" in the windows that popped.

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