[BDS-9280] Cannot start Minecraft on PS4 Created: 07/Oct/20  Updated: 13/Oct/20  Resolved: 13/Oct/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.16.40
Fix Version/s: None

Type: Bug
Reporter: MR DARRYL J STEER Assignee: Unassigned
Resolution: Duplicate Votes: 0
Labels: None
Environment:

Ps4


Issue Links:
Duplicate
duplicates MCPE-84790 PlayStation - stuck on red Mojang log... Resolved
Confirmation Status: Unconfirmed

 Description   

Good Morning! 

I cannot open Minecraft on PS4. 

It hangs on the Mojang Studios opening screen. 

Please help as my autistic plays Minecraft everyday and he is getting very anxious. 

Thank you. 

 



 Comments   
Comment by IonicEcko [ 13/Oct/20 ]

Thank you for your report!
We're tracking this issue in MCPE-84790, so this ticket is being resolved and linked as a duplicate.

Please note though, this project is for the Bedrock Dedicated Server software only. For any future reports please head over to the appropriate project (links below).

Minecraft: Bedrock Edition — Gear VR, iOS, Android, Windows 10 (from the Windows store), Xbox One, Windows 10 Mobile, Fire TV, Nintendo Switch, and PS4
Minecraft: Java Edition — Windows, Mac, and Linux
Minecraft Launcher — Bugs about the Minecraft Launcher specifically
Minecraft Earth — AR Compatible Devices
Minecraft Dungeons — Action-adventure title set in the Minecraft universe

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 BDS Wiki – 📖 FAQs

Comment by Casey Hulme [ 08/Oct/20 ]

My ony solution is to uninstall and reinstall the game, to do that on ps4 you have to click options while hovering over the game, scroll down to delete and delete it, scroll down to the end of your games and go to your library, click on owned, find minecraft and install it. I am not a mod/bot but I have experianced this glitch many times and while the fix might not be very convenient but it works for me (pro tip: it installs faster if you arent on another game.) Good Luck!

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