[BDS-9041] Unable to enter realms Created: 20/Sep/20  Updated: 27/Sep/20  Resolved: 27/Sep/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.16.40
Fix Version/s: None

Type: Bug
Reporter: Dylan Patterson Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None
Environment:

Java


Confirmation Status: Unconfirmed

 Description   

I have read through this MCPE-36190 and i even left a comment but since i fear that It may not be seen i am going to rewrite it as a report. This issue have also happened to me, multiple times. First time was when i was joining a friends world. Myself as well as others were joining her world. She was on windows10 while myself and the others were on moblie/ our phones. All they could get in. I know for a fact that it isnt my internet nor theirs. I was easily about to join her other worlds and others peoples worlds and they could join mine. Now the second time this happned was actually with a realm. Today infact. Because ive been here before and ive done so mych on this realm that my friend owns, i wasnt gonna let this slid like i did the world. Ive decided to do whatever i could. I have done everything common like logged out of minecraft and my xbox account but nothing worked. I have even gone onto my ipad with the same account and it does the same thing so i think if its not a problem with internet i think its a problem with the xbox/microsoft accounts. I really hope my information helps and that it isnt something that has been repetitively been said. I have not read the other comments, i just want to get back onto the realm before then end of September since i have to get alot together in the realm in preparation for halloween. (Lol that kinda sounds dumb) but thank you for your help. I hope you see this . I know this is a realm issue and i might have categorized it as so but it is mainly just an issue for pocket edition as far as i know of. -this is from a friend of the person the is having the issue, this website wont let her upload it. It saids "iOS 7' does not exist"



 Comments   
Comment by IonicEcko [ 27/Sep/20 ]

Thank you for your report!
However, this issue is Invalid.

Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.

Watch Mojang Status for official announcements, or Downdetector for community reported outages.

If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Visit Minecraft Community Support for assistance.
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.

If you are still unable to access a paid service such as a realm or purchased content, please contact Mojang Support.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Mojang Support – ✍️ Feedback and Suggestions – 📖 Game Wiki

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