[BDS-9014] I updated my Minecraft app and no one including I can get on the realm I created Created: 19/Sep/20  Updated: 20/Sep/20  Resolved: 20/Sep/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.16.40
Fix Version/s: None

Type: Bug
Reporter: Lisanne Nguyen Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None
Environment:

Bedrock


Confirmation Status: Unconfirmed

 Description   

I was on my realm with three other people and it was fine until I had to update my app. I was updating it on my iPad and it was near done updating but took ages to finish up. I thought because my iPad was old I'd try to update on my phone instead so I click on the downloading icon and it seemed like it finished updating and it said it finished the update too when I clicked the app. I can join any world and create new worlds but I now can't get on my realm nor can anyone else. I have tried to use my backups and replace the world in my realm with that and it still didn't work. I also tried deleting and redownloading the app. That also didn't work. Every time I would try to get on the realm it would say I can't connect to the world. Please help fix my issue ASAP!



 Comments   
Comment by IonicEcko [ 20/Sep/20 ]

Thank you for your report!
However, this issue is Invalid.

Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.

Watch Mojang Status for official announcements, or Downdetector for community reported outages.

If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Visit Minecraft Community Support for assistance.
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.

If you are still unable to access a paid service such as a realm or purchased content please contact Mojang Support.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Mojang Support – ✍️ Feedback and Suggestions – 📖 Game Wiki

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