[BDS-8730] Message: unable to connect to marketplace Created: 05/Sep/20  Updated: 07/Sep/20  Resolved: 07/Sep/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.16.20
Fix Version/s: None

Type: Bug
Reporter: Nicholas Weatherall Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None

Confirmation Status: Unconfirmed

 Description   

We get this message on my daughters iPad. The internet connection is fine. In fact the marketplace works on another iPad. We don't want to uninstall.



 Comments   
Comment by IonicEcko [ 07/Sep/20 ]

Thank you for your report!
However, this issue is Invalid.

Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.

Watch Mojang Status for official announcements, or Downdetector for community reported outages.

If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Visit Minecraft Community Support for assistance.
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.

If you are still unable to access a paid service such as a realm or purchased content please contact Mojang Support.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Mojang Support – ✍️ Feedback and Suggestions – 📖 Game Wiki

Comment by Kyle Edwards [ 05/Sep/20 ]

Hi did you know that there’s a 1.16.40 hotfix out now 

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