[BDS-6486] Payed for a realm that has not been created Created: 26/Jun/20  Updated: 26/Jun/20  Resolved: 26/Jun/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.16.0
Fix Version/s: None

Type: Bug
Reporter: Ian S Murray Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None
Environment:

Windows 10 Home


Confirmation Status: Unconfirmed

 Description   

I purchased a realm the day the update dropped for me and my friends to play on. It's been 3 days and I still haven't received a realm to use. I assumed I was in a queue of some sort for updating realm servers, but it reasonably should have been ready on launch. I cannot ask for a refund and would like some assistance



 Comments   
Comment by IonicEcko [ 26/Jun/20 ]

Thank you for your report!
However, this issue is Invalid.

As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly.

The bug tracker is manned by volunteers and as much as we would like to, we don't have the ability to assist.

Best of luck!

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