[BDS-5943] Realms renewed but it says expired Created: 09/Jun/20  Updated: 11/Jun/20  Resolved: 11/Jun/20

Status: Resolved
Project: Bedrock Dedicated Server
Affects Version/s: 1.14.60
Fix Version/s: None

Type: Bug
Reporter: Bristol Assignee: Unassigned
Resolution: Invalid Votes: 0
Labels: None
Environment:

Xbox one users on current version of minecraft.


Confirmation Status: Unconfirmed

 Description   

My realm auto renewed and took my money but it says the realm is expired. Payment was made yesterday.  Nobody can join the realm and the only option available is to download a copy of the realm. 



 Comments   
Comment by [Mod] Jarl-Penguin [ 11/Jun/20 ]

Thank you for your report!
However, this issue is Invalid.

This is an account issue. We do not have the tools to help you on this tracker.
Please contact the Customer Support.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 BDS Wiki – 📖 FAQs

Comment by Bristol [ 09/Jun/20 ]

Update: It says my subscription expired the same day that the auto payment went through. How could it expire if i was charged for another month? 

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